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Business Operations Manager at Bezos.ai

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  • London
  • fulltime
  • -
  • Description

    Exciting times in e-commerce: E-commerce sales is driven by consumers that increasingly buy more online and the emergence of small and medium (SME) online sellers, selling through multiple channels (Shopify, Amazon, eBay, Instagram). Today, these SME online sellers are falling behind large retailers due to the complexity of logistics and are ignored by large incumbent logistics service providers. We are on a mission to change that.

    Building a next generation Fulfilment-as-a-Service platform: Bezos developed a cloud-based Fulfilment-as-a-Service (FaaS) platform for SME online sellers, connecting existing fulfilment and logistics providers, enabling a range of fulfilment and delivery options, incl. green delivery. Bezos.ai enables SME sellers to compete with large retailers and marketplaces by providing fast and reliable fulfilment and delivery solutions.

    We are looking for an exceptional Business Operations intern: Someone that gets excited about the adventure of a startup and wants to work hard and learn how to build a world class business. Someone that is hands on, solves problems, and gets his or her hands dirty in the execution. Someone that is a self-starter, comfortable with ambiguity, strong attention to detail, excellent interpersonal and communication skills, the ability to work in a fast-paced startup, coupled with strong analytical skills, taking a data-driven approach to solve complex problems and programs. A “can do” attitude is an absolute must, and candidates must demonstrate a superior track record of delivering results.

    Key responsibilities:

    • You will be assigned different projects within operations which you will lead from beginning to end
    • Develop and implement new processes to enable Bezos’ platform to work seamlessly for e-commerce sellers, including storage, fulfilment and delivering e-commerce orders
    • Be a proactive member of the team by acting on customer feedback and suggesting new ways to improve our customer journey
    • Help manage day-to-day customer ticketing interactions and performance
    • Supporting our seller with their order related issues by finding the root cause of the problem, fixing it and then designing a process to make sure this doesn't happen again.

    Requirements

    • 1-2 years of experience in Logistics, Operations, E-commerce, Warehous or related field.
    • Ability to understand new concepts rapidly and react in a high-energy, fast-paced startup environment
    • Excellent written and verbal communication and presentation skills
    • Excellent interpersonal skills and a can-do, never-give-up attitude
    • Highly organised, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines
    • Highly analytical, using data to explore problems, identify opportunities and assess benefits and impacts
    • Good vibes: Fostering team spirit; someone everyone enjoys and aspires to work with

    Benefits

    • Join a high profile startup that is scaling fast
    • Have the ability to shape your role and the company
    • Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun
    • Flexible working to support families and varying needs. The team is fully remote but meet in person twice a month
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