This is a front-facing role with true power, driving changes within our growing business based on the needs and wants of our customers. You’ll be joining a highly successful Customer Support team, with fantastic access to a thriving, sustainable scale-up business. Smart businesses understand that obsessing over customers is key to success and our Support team aims to leave every customer seriously impressed with every conversation. .
Our growth means that we need to expand our Customer Support function to ensure we continue to put the customer first whilst also providing the world's cleanest and most innovative supplements. We are about to take our first steps into the European market, as a German speaker you will play a key role in supporting our Customer Support team in new territories. This is a unique opportunity to develop your career in a rapid growth scale-up full of highly talented individuals.
What You’ll Need -
Experience in delivering excellent customer service. You’ll be an empathetic problem solver who is keen to investigate queries or complaints quickly. You’ll understand the importance of being adaptable and be proud of going the extra mile.
A natural ability to have meaningful interactions with customers, encouraging feedback that can then be fed into the rest of the business.
Consistent attention to detail - we want our customer’s to know their data is being handled, recorded and amended accurately.
Ability to manage priorities simultaneously and be committed to meeting any time sensitive deadlines in a fast-paced environment.
Exceptional verbal and written communication skills with the ability to multi-task across different channels.
Quick at learning new systems and able to adapt quickly to any changes to processes and procedures.
A positive attitude, a willingness to learn and a commitment to be a strong part of a motivated team! You’re itching to learn fast and make positive changes.
You’re able to take risks, make mistakes and thrive on feedback that helps you improve.
Nice to haves -
(We’re open minded and believe that driven people learn fast! Feel free to get in touch if you don’t have the complete list!)
Existing experience with customer service or customer retention is beneficial.
Previous experience with customer ticketing software (we use Dixa but Zendesk/Intercom etc would be translatable)
Interest or prior knowledge in nutrition, supplements and health & wellbeing.
Proficiency with MS Office and google suite.
Although we don’t currently operate at weekends, we may introduce a weekend shift in the next year. Being able to work this on rotation will be required.
What We Offer -
Private Health cover
Holiday: 25 days (plus bank holidays as well as the chance to ‘buy’ as many additional holiday days you want)
Gympass member with subsidised access
Free products for you (and 50% off for your family and friends)
Flexibility to work from home 1-2 days a week.
Genuine career growth opportunities within a fast-growing start-up
Top spec equipment to help you deliver your best work
Fun, collaborative, dynamic and multi-cultural team
Modern office environment in great location
Coffee, tea, fruit and snacks in the office
Study support (which we always encourage)
You will require the right to work in the UK
Feel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We’d love your feedback!
We'll ask you just three quick questions that should take no longer than a couple of minutes to answer.
Your feedback, whether good or bad, is so appreciated and will help us make the right improvements!