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Customer Success Manager at Real Links

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  • Remote
  • fulltime
  • ₤50000 - ₤60000 per year
  • -
  • Customer Success Manager 

     

    Company: Real Links
    Job title: Customer Success Manager
    Responsible to: CEO
    Location: Remote with access to an office in London if preferred.
    Salary: £50,000-£60,000 with bonus and share options 

     

    About the Role 

     

    • You’d be working for Real Links, a venture capital backed company that is transforming hiring through their employee referral tool and leveraging internal talent with their internal mobility tool.
    • We’re already working with large enterprises such as Nokia, Ocado & Thales.
    • We’re looking for a customer success manager with a focus on employee engagement to help our clients utilise our product for continued success.
    • You’ll be supported by our CEO with a primary focus on engaging users to maximise the platform capability and reach joint success goals.
    • You’ll have the opportunity to develop the customer success, engagement and internal comms approach for all Real Links clients as you develop a repeatable and scalable framework for success.

     

    Responsibilities 

    • Work closely with Real Links clients to develop, implement and monitor the customer success, internal communications & engagement strategy for each client’s Referral Program that aligns with the client’s overall talent strategy.
    • Build out each communication & engagement plan via the Real Links dedicated campaign builder.
    • Write, edit and publish engaging comms across all central channels including email; Slack and Teams. 
    • Work with the client team to develop, collate and identify compelling stories, leaderboard updates and talent news and elevate across all channels.
    • Empower and support client hiring managers to be effective communicators and help their teams maximise long term engagement with referrals via the Real Links platform.
    • Where relevant deliver internal events including leadership meetings and all employee roadshows (virtual and in person). 
    • Working with the tech team, implement and launch the platform with new clients, building out a joint impact plan and running QBRs to review results. 
    • Review and analyse the results from each of the campaigns to optimise and improve results for clients.

     

     

     

     

    About You:

     

    • You’ll love the idea of working in a start-up environment and building strong relationships with stakeholders. 
    • You’ll be full of great ideas about new and innovative ways to help our customers.
    • You’ll be able to create engaging comms and interpret positive user experiences that result in ongoing user engagement with our platform.
    • A/B testing is something you enjoy and see value in.
    • You’re analytical and enjoy looking at data trends.
    • You know your way around a project plan.
    • You have experience in understanding user behaviour and where support is required to help our customers reach their goals.
    • You’re able to work within a team and deliver to a plan and hit deadlines, but you are also a self-starter and able to come up with and execute your own ideas.
    • You’ll love a fast paced environment and managing a portfolio of customers.



    What you’ll get

     

    • A competitive salary.
    • Share options. 
    • Great working hours. We measure your impact on outcomes, not hours spent online.
    • Company pension.
    • Great opportunity for personal growth in a scale up business. The opportunity to work for a fast-growth, exciting and evolving company.
    • Well supported for training and development, actively encouraged to learn and progress.
    • Opportunities to step up and build teams and/or functions as we continue to scale.
    • Ability to work under your own direction with exposure to all aspects of the business.
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