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IT & Systems Support at LandTech

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  • London
  • fulltime

ABOUT LANDTECH

LandTech empowers property developers to build the places that communities need to thrive.

90% of 200 top global cities have a housing crisis and it’s too difficult for property developers to build the places we need. To keep up with demand, the property industry needs to keep evolving. LandTech is part of that evolution. We’re supercharging the whole development process by building technology for every stage of a property developer's journey towards unlocking land.

We started five years ago, with two co-founders who built a product to help understand the development potential of any piece of land – LandInsight. Fast forward to now, and that product is the industry standard for site sourcing and assessment, and we’re a multi-million-pound business carving a path to international success.

Who We Are

At LandTech, we believe in understanding the preferences, passions and life purpose for all our people and meeting them there.

It’s understanding that families and outside life are important.

That’s why we offer flexible hours, unlimited unpaid holiday, and a commitment to transition into a remote-first company by 2021, having listened to employee needs in our internal surveys.

It’s understanding that we are all multi-dimensional beings, and not just working ones.

That’s why we financially invest in both professional and personal development for all employees to help make that happen; from finally taking those driving lessons, to booking that father-daughter art class they have always wanted to do. We’re just focused on being a great place to work, but we’re happy to have picked up some awards along the way:

  • Winner of the UK Customer Experience - Employee Empowerment Awards 2020
  • Winner at the UK Employee Experience Awards - Employee Engagement 2020
  • Top 10 SaaS Companies to work for - Sales Confidence, 2018 & 2019
  • Excellence in People Development - PropTech, 2018
  • Fastest-growing Business - PropTech, 2018

ROLE OVERVIEW

DEPARTMENT

The IT & Systems department is responsible for the day to day running of Land Tech’s IT Infrastructure. We provide internal support to all Land Tech Employees, ensuring they have everything they need to be successful. The IT Department takes care of procurement, from systems to equipment, as well as spearheading LandTech’s Compliance Obligations

THE ROLE

Reporting to the IT & Systems Manager, you will be assisting in handling day to day support tickets

from internal staff, following onboarding and offboarding procedures, assisting with the creation and

maintenance of Compliance Policies, enforcing ISO 27001 Policies, and working with all departments to

maintain GDPR Compliance.

MAIN ACCOUNTABILITIES

Your day to day at Land Tech will be filled with a whole range of tasks, and you might find that no one day

is similar to another:

  • Evolve our existing compliance policies (constantly ongoing) to scale up along with the business, ensuring that we maintain our ISO compliance
  • Assist colleagues with technical issues (Level 1 and 2 Support), ensuring issues are resolved within agreed Service Levels
  • Perform remote diagnostics and troubleshooting (Level 1 Support) across a range of services including all computer hardware (mobile, laptops), application software and telecommunications (fixed and mobile)
  • Research new / emergent technologies to enable us to offer an effective and efficient workplace
  • Carry out Risk Assessments with our Suppliers to ensure they are meeting our compliance requirements
  • Inspire colleagues to think security first
  • Work closely with the IT & Systems Manager to escalate issues (Level 2 and Level 3 Support)
  • Assist in onboarding / offboarding of IT Equipment
  • Ensuring that user access controls are maintained (e.g password, multi factor etc) in line with company policy
  • Manage deployment of AV updates and operating system patches to all company devices
  • Maintain enrolment of mobile devices within MDM application
  • Involvement in IT projects
  • Ensure data integrity is maintained through file replication and backup processes.
  • Ensure a compliant software position is attained and maintained.

KEY DELIVERABLES

As Land Tech continues to grow and expand, we are now seeking a new member to join our IT

Department to assist in the running of the company's internal support and compliance environment,

handling first and second line support issues, as well as maintaining and improving our compliance

obligations. This is an exciting role for the right candidate to develop their career in a friendly and

welcoming team environment.

This is an operational role requiring attention to detail to resolve problems in a timely and effective

Manner.

The role may be very demanding, calling for high standards of support to be delivered. An excellent

telephone manner is essential; whilst also being proficiently skilled in document writing and able to

demonstrate strong time management skills.

Requirements

TECHNICAL

  • Advanced experience of supporting Mac’s / macOS
  • Understanding of Mobile Device Management and Remote Deployment
  • Basic understanding of Bash / Powershell (nice to have, can be taught)
  • Strong organisation and time management skills
  • Capable of quickly building rapport with a diverse mix of people
  • Calm and approachable, remaining so under pressure
  • Great team working skills, eager to offer assistance yet equally keen to accept advice and critique
  • Excellent telephone manner and good quality of written and verbal communications

ESSENTIAL EXPERIENCE

  • Minimum of 3 years Internal Service Desk experience, in an IT Support role
  • Remote Profile Deployment and Mobile Device Management
  • Mac and iOS Administration
  • Proven knowledge of G suite
  • Proven skills in securing and maintaining ISO 27001 Compliance
  • Understanding of GDPR (nice to have)
  • Level 1 or Level 2 IT Support Experience
  • Building external supplier relationships
  • Remote Software Deployment
  • Hardware procurement
  • Bash or Powershell (nice to have)
  • Understanding of UNIX based systems (nice to have)

COMPETENCIES

  • Result & Quality Focused - Level 2
  • Problem Solving - Level 2
  • Organisation & Methodology - Level 2
  • Adaptability & Agility - Level 2
  • Global Citizenship - Level 4

WHAT WOULD MAKE YOU A LANDTECH’ER

  • Open - We are honest, collaborative and trusting, rooted in humility and a respect for creativity, sensitivity and differences
  • Empower - We actively enable personal and professional growth by providing opportunity, autonomy and support
  • Home - We are welcoming, inclusive and nurturing, believing work is a place where people can feel comfortable, cared for and happy

These are our values. And we live them every day.

Want proof? Click Here

Do you share our values? Then join our journey.

Benefits

  • Equity options
  • Flexible working hours
  • 25 days paid holiday (plus bank holidays)
  • 3 days annual holiday for company trips/events
  • Unlimited unpaid holidays
  • Enhanced Parental Leave
  • £500 Professional Growth fund
  • £500 Personal Growth fund
  • Working from home fund for new starters
  • Private Health Insurance with AXA
  • Life Insurance up to 4 x your annual salary
  • Day off on your Birthday
  • Reward and Recognition Program
  • Remote Working
  • Summer Fridays
  • Increased Pension
  • 3 Year Anniversary Reward
  • Flexible Bank Holidays
  • Cycle to work scheme
  • Dog-friendly office
  • Referral Bonus
  • Focus on culture
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