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Ecommerce / Social Media Assistant at Glassworks London

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  • London
  • freelance
  • -
  • Ecommerce content / social media responsibilities:

      • Communicate the brand messaging and deliver fantastic service in a confident, helpful tone to all stakeholders (customers, influencers, press, general browsers, etc.)
      • Help customers with the product - demonstrate a strong understanding of the full collection - clothing, jewellery, accessories, etc.
      • Produce on brand, on topic visual and written materials for all Glassworks content channels including email marketing, blog, Instagram, Tiktok, Pinterest, Twitter (training will be provided)
      • Adjust your communication and performance to hit store targets including revenue, ATV, UPT and other ecommerce related metrics

     

    Stock management:

      • Add new arrival photography to the website and schedule it for online release
      • Support ecommerce management with scheduling ecommerce photo shoots for new stock as needed
      • Help to pack warehouse transfer requests and receive incoming warehouse transfers
      • Support the fulfilment team with incoming deliveries, stock organisation and stock takes as required

     

    General responsibilities:

      • Support ecommerce management in the day to day running of the store including marketing queries and influencers/press communications
      • Support ecommerce management with visual merchandising across the site and homepage, and content ideas and creation across all channels
      • Be punctual
      • Have a positive, enthusiastic attitude

     

    JOB REQUIREMENTS

    • The Glassworks ecommerce experience is an extension of the in store experience and as such, retail sales experience is preferred. Community management and social media will also be considered.
    • You must be able to communicate in the Glassworks tone of voice as is delivered in all of our retail stores
    • Your written communication must have perfect grammar and punctuation
    • You must be an honest, hard-working self-starter with great organisational skills and a keen eye for detail
    • You must be outgoing with a natural ability to communicate with people interested in the brand
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