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Graduate - Account Manager at Houst

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  • London
  • fulltime
  • ₤24000 per year
  • -
  • Description

    We are Houst. A professional management service for properties. Our mission is to make Houst the global home of hosting. We’ve grown fast. Since launching in 2015 (as Airsorted), we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide – we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.

     

    The Role:

    The Account Manager's primary function is to optimise host revenue through proactive and effective management of property portfolio. You require proactive performance management and retention of a group of full time hosts.

    Our clients are important to us. With your strong commercial awareness, you will ensure that each host has an account plan which includes: revenue and occupancy growth targets and a 12-month flexible lettings strategy (short and long term lets) and create a pricing strategy that considers seasonality, letting options, occupancy etc. You will conduct regular business reviews considering performance against their account plan.

    Thanks to your commercial understanding of your market and the opportunities present you will develop differentiated management strategies across your portfolio to aid growth. This will require analytical and data-driven attitude, that enable you to analyse data sets in order to identify trends and draw conclusions. You will build case studies from data sets that can be used to inform and influence hosts.

    Your problem analysis and problem resolution at a strategic level will help you to review and optimise property listings with the objective of increasing host revenue and provide feedback/suggestions of how processes, tech, or training could be improved to better service our full time hosts

     

    What you will be doing:

    • Collaborate cross functionally with our operations team to provide a best in class service
    • Act as a point of escalations for Host Support when major issues with host satisfaction arise
    • Case management (salesforce) for commercial or complex matters
    • Onboarding of new high value hosts, or expansion of existing portfolio

    Requirements

     

    • Experience building strong business relationships and using these for influence
    • Excellent communication skills; both written and verbal
    • Proficient in G Suite and Excel
    • Experience with Salesforce CRM beneficial
    • Track record of meeting and exceeding targets

    Benefits

    • £1.5k Sign on bonus
    • Enviable company culture – we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
    • Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
    • Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
    • Pension - We provide a pension scheme for all permanent employees, in line with government requirements
    • MacBook – For business use
    • 25 days paid holiday (plus public holidays) – plus an extra day off on your birthday (because who wants to work on their birthday
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