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  • London
  • fulltime

For over 15 million learners, FutureLearn is the gateway to high-quality lifelong learning – something we’re truly passionate about in our mission to transform access to education. Partnering with over 260 international educational institutions and businesses, we up-skill learners and fire up their creativity, interest – and, of course, their CVs! – with our online courses. We’re building a connected, collaborative, global community where learning is available for all. We’re on the cusp of emerging from a plucky EdTech start-up into a truly transformational business, with meaty goals for the next five years. You could help us achieve those goals, working in a dynamic environment and with a truly passionate team.

What’s the opportunity?

We are currently looking to recruit an experienced Data Analyst - Product into the BI / Analyst team. In this integral role, you will be working with your peers to ensure the accuracy and consistency of data, create customer and operational insights and provide impactful visualisations to inform business decisions across our internal product teams.

Specifically, your main objectives will be to understand and facilitate the data needs of the various product teams through data analysis, tagging / tracking of product features, supporting A/B testing and App development. Developing and maintaining dashboards and ad hoc reports to inform and help Product and Senior leadership track ongoing performance. For this you will need to explore and analyse our data sets with a focus on areas such as customer behaviour and engagement, ensuring we have a deep understanding of the complete online customer journey and their life-time value. You will also drive our understanding of course page performances and support the business with recommendations to improve our course portfolio and product development.

You will play an important part in improving our data models by defining new dimensions and measures to fulfil business requirements and make dashboards and self-service easy to use, ensuring our governance around naming conventions, data dictionaries and processes are resulting in our Looker self-serve offering being scalable, insightful and efficient.

What does success look like?

The ideal candidate will have strong analytical acumen and experience working with large and diverse data sets in a cloud environment, an understanding of the mechanics of working in a product environment and excellent communication skills to be able to build relationships with key stakeholders across teams. They will have the ability to perform analysis with scientific methods and derive meaningful insights from raw data before presenting the findings back to the intended audiences in the most appropriate format to drive engagement.

FutureLearn has made significant investments into its data pipeline to enable fast, easy and scalable access to our data. Our core data stack consists of Stitch/ Meltano, Snowflake, dbt, Looker and Google Analytics.

The BI / Analyst team sits in the Data & Analytics Department and works alongside the Data Scientists and Data Engineers.

What will you bring to the table?

  • 3+ years experience working as a Data Analyst, conducting independent analyses and dashboard development, preferably embedded or working closely with the Product function
  • Degree educated in a quantitative field (Engineering, Math, Science, Computer Science, Economics or similar)
  • Strong problem-solving ability and experience with using data analysis to identify patterns and trends and generate insights
  • Excellent visualisation skills and experience with standard visualisation packages, ideally Looker and LookML skills
  • Strong SQL skills, experience with dbt would be an advantage
  • Commercially-minded with experience in developing and interpreting insights from raw data and translating findings into business relevant reports
  • Excellent communication and relationship building skills; able to interact and engage with all areas of the business.
  • Strong stakeholder management with experience in negotiating timelines, prioritising tasks and working to deadlines
  • Experience with web analytics packages, especially Google Analytics and Google Tag manager (or willingness to learn)
  • Experience in efficiently interacting and working with Product teams to elicit and standardise KPIs to facilitate and support their decision-making

What can we offer you?

  • Competitive salary based on experience and qualification
  • Fully flexible working environment/hours, with stylish offices in Holborn
  • 28 days’ holiday (plus 8 days’ public holiday)
  • Buy and sell up to 5 days’ holiday
  • Charity day (volunteer for a charity of your choice)
  • Cycle to work scheme, and showers and secure bike parking in the office
  • Season Ticket loan
  • Pension (4% employer / employee contribution)
  • Open University Staff Fee Course Waiver Programme
  • Personal training budget and dedicated time to take our online courses
  • A diverse and inclusive team to work with

What happens next?

Ready to go for it? Click 'Apply for this job' below, include your CV and a cover letter telling us why you'd like to become a FutureLearner, and how you’ll nail this role.

Recruitment Process

Please contact if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

We can't wait to meet you!

Diversity Statement

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – regardless of gender, religion, ethnicity, sexual orientation, age or disability.

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