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Programme Manager (Results Manager) at Horizon37

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  • Remote
  • parttime
  • ₤24,000 a year
  • -
  • Horizon37 is looking for a Results Manager to join our dynamic team of coaches and brilliant business people. 

     

    About Horizon37

    Horizon37 delivers leadership programmes to rapidly growing businesses.

    We are currently a Founder-led team of 15 (a mixture of employees and contractors), including coaches (delivering programmes), our sales and marketing team, and our back-office (who are called the “Dynamo Team”.)

     

    The Horizon37 Customer Promise

    Above all, WE ARE VALUABLE

    1. Results matter most, we make a difference in your business
    2. Our work is outstanding quality and we are cutting-edge experts
    3. You have existing momentum, let’s build on what’s working
    4. Insight and understanding come first, to inform and adapt our coaching
    5. We do what we say we will
    6. We challenge and work at pace
    7. We can be trusted, we protect confidentiality and always choose to “do the right thing”
    8. We have positive intent and your interests at heart
    9. We create safe, confidential environments to create robust, explorative and co-creating relationships

     

    Job mission

    Coordinating the delivery of our Discover, Align, Transform programme for customers, including:

    • Programme Process Management
      • Drive the well-established processes of the programme
      • Ensure successful engagement for every participant in the programme, including the CEO, Exec team, Chair - and the customer’s Programme Administrator
      • Act as the key point of contact for communication with our customers
      • Look for opportunities to continually improve the customer experience
      • Stay on top of problems that crop up, and be proactive about communicating to the H37 team, who will help problem-solve with you
      • Work together with our Programme Administrator to deliver a seamless customer experience
    • Programme Delivery Support
      • Support the lead coach with break-out sessions and small group exercises during coaching workshops
      • Administrate diagnostic tools (e.g., Horizon37’s Leadership Launchpad and Hey360) which you will be trained in
      • Conduct individual 1:1 coaching de-briefs based on insight from diagnostic tools (which you will be trained in)
      • Prepare delivery materials (usually in Google Slides) to support the lead delivery coach
      • Feedback  ideas and insight to the Horizon37 Product Team and work with them to improve our products after each delivery.   
    • Analysis and Report Production
      • Synthesise all data gathered in the “Discover Phase” - from customer surveys, interviews, written documents, and H37 coach observations
      • Analyse quantitative and qualitative data to draw insight relevant to the customer’s current leadership state and needs
      • Write concise reports for an executive audience with guidance from the Insight Lead (who will be one of the Horizon37 coaches allocated on each programme)
      • Create and present customer “Team Analyses” using data from our Hey360 diagnostic tool (which you will be trained how to do)

     

    Candidate attributes

    1. Understanding and interest in both our sector (innovation/growth business ecosystem) and function (leadership coaching) - NB qualifications and experience are less valuable than demonstrable interest
    2. Appetite for the fast-pace and constant variety of a scaling business
    3. A strong drive to grow, develop personally, and learn quickly
    4. Organised, with an ability to prioritise/de-prioritise effectively and manage own time
    5. Excellent customer service skills, with a “customer-first, results-focussed” mindset 
    6. Excellent listener, open and action-oriented when receiving feedback
    7. Clear, structured and concise written and verbal communication with senior executives, including charts and diagrams
    8. Proficient in Google Suite (Drive, Docs, Sheets, Slides)
    9. Comfortable with qualitative and quantitative analysis
    10. Appealing and likeable presenter to groups over video and in-person

     

    Practicalities

    • Work flexibly, part-time four days (or fewer) per week – as a company, we don’t work on Fridays
    • Work remotely, from home (although travel to customers will be necessary)
    • Opportunity to work closely with Horizon37’s senior coaches, who can mentor and train you to deliver our coaching methods and programmes over time - subject to your aptitude and appetite
    • Multiple future career options in a scaling business
    • £24k p.a. starting salary for the 4-day week
    • 24 days’ annual leave per year
    • Be part of the bonus scheme that includes extra time off and cash
    • Team connection days
    • Six month probationary period
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