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Creative Customer Success Manager at Shuttlerock

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  • London
  • fulltime
  • ₤40,000 - ₤50,000 a year

Role: Creative Customer Success Manager

 Shuttlerock UK

As part of  the Shuttlerock team, you will be joining a growing team in an organisation that is experiencing rapid and dramatic growth, working with some of the world's top advertisers. We are looking for over-achieving individuals that thrive in a constantly evolving environment, and self-starters that need limited oversight. Ideal candidates will have experience and quantifiable success in an advertising or media sales environment and experience in omnichannel digital marketing solutions.


Localisation : London, United Kingdom



  • Deliver best in class service to our client partners through account management, project management, and creative expertise. 
  • Deliver on creative projects within committed timeframes.
  • Work directly with channel partners (e.g: Facebook, Google), advertisers, and their agencies.
  • Onboard new partners onto the Shuttlerock platform whilst driving for repeat orders post the initial project. 
  • Package our product suite in the most compelling way relative to a brand's objectives. 
  • Build strong client relationships both within our brands and across our main channel partners (eg: Facebook, Google). 
  • Work with your clients’ creative and media buying teams to understand their brand guidelines and communicate it to Shuttlerock internal production teams.
  • Educate clients on industry creative trends, new service offerings, and best practices.
  • Create and lead content distribution to clients and channel partners.
  • Partner with central teams to deliver relevant feedback and ideas that enhance our content and product roadmap.
  • Be a team player that supports the wider team and where there is ambiguity sees opportunity to define and lead. 
  • Providing strategic creative direction to clients 
  • Project managing projects to ensure they run on time whilst managing the different internal/external stakeholders to ensure project efficiency
  • Delivering QBR Reports 


Ideal capabilities & experience:

  • University degree, preferably in Advertising or Marketing, Communication
  • 3-5 years experience and experience working with cross-functional teams
  • Must be well organised, detail-oriented, and have the ability to multitask and work in a fast-paced, highly visible environment.
  • Ability to translate client/agency briefings into internal production briefings for our designers.
  • Comfortable leading calls and meetings with clients, partners, and key stakeholders. 
  • Possess a solid understanding of client objectives/goals and can translate their vision into tangible proposals that add value and meet their requirements. 
  • Ability to  communicate and influence key stakeholders within our channel partners and direct customers and agencies at all levels. 
  • Ability to understand the main drivers of creative performance and clearly explain recommendations and historical results. 
  • Ability to see and understand opportunities for upsell and spot additional brand creative opportunities. 
  • Excellent communicator.
  • Self-starter used to dealing with ambiguity and ideally having worked previously in a fast paced start up. 
  • Ability to travel across your clients' offices for in-person meetings, when appropriate.
  • Advertising platform certification eg: Facebook Blueprint - are a big plus.
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