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Community Manager (Social Media) at Horizon37

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  • Remote
  • parttime
  • ₤17500 per year
  • -
  • Horizon37 is looking for a Community Manager to join our dynamic team of coaches and brilliant business people. 

     

    About Horizon37

    Horizon37 delivers leadership programmes to rapidly growing businesses.

    We are currently a Founder-led team of 15 (a mixture of employees and contractors), including coaches (delivering programmes), our sales and marketing team, and our back-office (who are called the “Dynamo Team”.)

     

    The Horizon37 Customer Promise

    Above all, WE ARE VALUABLE

    1. Results matter most, we make a difference in your business
    2. Our work is outstanding quality and we are cutting-edge experts
    3. You have existing momentum, let’s build on what’s working
    4. Insight and understanding come first, to inform and adapt our coaching
    5. We do what we say we will
    6. We challenge and work at pace
    7. We can be trusted, we protect confidentiality and always choose to “do the right thing”
    8. We have positive intent and your interests at heart
    9. We create safe, confidential environments to create robust, explorative and co-creating relationships

     

    Job mission

    Coordinating customer experience on our Transform Together programmes, including:

    • Programme Process Management
      • Drive the well-established processes of the programme
      • Ensure successful engagement for every participant in the programme
      • Act as the key point of contact for communication to our customers
      • Collaborate with customer leaders to continually improve the customer experience
    • Cohort Connection (the cohort is the group of participating customers on the programme)
      • Engage, energise and connect the cohort on-line and in-person to make people feel valued, able to contribute and able to get value from joining in fully with the programme
      • Run and ”turbo boost” each cohort WhatsApp group and be a proactive thought leader - share useful links, info, ideas in the Horizon37 branded communications style
    • Programme Delivery Support
      • Support the lead coach with break-out sessions and small group exercises during coaching workshops
      • Prepare delivery materials (usually in Google Slides) to support the lead delivery coach

    Creating buzz and engagement across the entire Horizon37 community 

    This part of the role will scale up and down over time, to fit around customer demands

    • Social Media engagement
      • Work closely with the H37 Sales team to engage opinion leaders and ambassadors on social media 
      • Schedule tweets and posts
    • Horizon Scanning
      • Track customer success and other ecosystem news
      • Share celebratory messages with customers on social media (i.e. celebrate success with “customer love”)
      • Provide insight and input to H37 team mates via the internal News and Learning Space to support delivery and sales
    • Plan and manage content creation
      • Manage content experts in the team to produce articles, material, graphics 
      • Manage the schedule for posting blogs and articles
      • Identify trends for us to write thought-leader pieces in response to

     

    Candidate attributes

    1. Organised, with an ability to prioritise/de-prioritise effectively and manage own time
    2. Excellent customer service skills, with a “customer-first, results-focussed” mindset 
    3. Excellent listener, open and action-oriented when receiving feedback
    4. Engaging and good at building rapport with people and giving a positive first impression
    5. Ability to write clear, engaging and concise emails
    6. Proficient in Google Suite (Drive, Docs, Sheets, Slides)
    7. A strong drive to grow, develop personally, and learn quickly
    8. Understanding and interest in both our sector (innovation/growth business ecosystem) and function (leadership coaching)
    9. Appetite for the fast-pace and constant variety of a scaling business

     

    Practicalities

    • Work flexibly, part-time four days per week – as a company, we don’t work on Fridays
    • Work remotely, from home (although travel to customers will be necessary)
    • £17.5k p.a. starting salary for the 4-day week
    • 24 days’ annual leave per year
    • Be part of the bonus scheme that includes extra time off and cash
    • Team connection days
    • Six month probationary period
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