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Customer Success Manager at VouchedFor

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  • Teddington
  • fulltime
  • ₤24,000 a year
  • -
  • Description

    Are you ambitious, a great communicator and keen to make a difference? If so, we'd love to chat to you about our Customer Success Manager role!

    This is who we are:

    VouchedFor is one of the UK's most exciting 'fintech' startups, backed by investors whose successes include Zoopla, eBay and Octopus Energy. Having grown 70% since March 2020, we're set to scale rapidly!

    VouchedFor is on a mission to help people find the best advice for life’s big decisions. We are already the UK’s leading platform for consumers to find trusted financial advisers - but our ambition is so much larger. Today, only 10% of Brits have received financial advice, and we want to change that.

    As a Customer Success Manager, you will:

    • Build strong relationships with recently onboarded VouchedFor customers, offering consultative expertise to ensure they get maximum value from their membership.
    • Make regular contact with your portfolio of customers via phone, email and video, advising them on how to unlock the full potential of the VouchedFor platform.
    • Offer tailored advice and bespoke solutions that suit their personal and professional needs, helping them spot opportunities to grow their business using reviews and other online tools.
    • Create a base of engaged, happy customers; ultimately helping to drive the growth of VouchedFor.
    • Work in collaboration with your team and the wider business, supporting individual, team, and company goals.
    • Liaise with other departments such as product, tech & marketing, putting forward customer suggestions on how to improve the VouchedFor product.

    Requirements

    This is who we're looking to find:

    • You're determined and motivated by achieving targets and goals.
    • You have incredible grit and perseverance.
    • You can think on your feet; you use your naturally analytical mind to problem-solve on the spot, asking the right questions to find solutions.
    • You're an excellent communicator and can talk to anyone; you’re comfortable talking to different personality types and find it easy to build rapport.
    • You really care about supporting people and finding ways to improve their business.
    • You have an exceptionally strong work ethic with the drive to get things done to a high standard.
    • You're extremely organised with high attention to detail.
    • Proficient written and verbal English is essential.

    Benefits

    This is what we can offer you:

    You will be part of an incredibly supportive, driven and friendly team who really care about what we're trying to achieve and will always want to see you succeed.

    Part of our people promise is to ensure that our employees have opportunities to learn and develop throughout what we hope will be a long career with us. As such, we make sure we regularly spend quality time together, whether that’s through training and workshops, or team socials and other fun events.

    We recently carried out an anonymous survey amongst our current Success Managers & Account Executives and received a fantastic response. 100% said they would recommend working here to a friend or someone they know – a statistic we are incredibly proud of. When we asked which words our employees would use to describe the internal culture at VouchedFor, not only did we see words like ‘fun’, ‘friendly’ and ‘social’ receive several mentions, but also ‘supportive’, ‘collaborative’ and ‘inclusive’, so we really believe we have succeeded in creating something special here.

    As well as being part of our wonderful team, you can expect the following:

    • A starting salary of £24,000
    • A quarterly performance bonus structure
    • Great career progression opportunities (we're growing fast!)
    • Stock options, so you can share and be part of the success of the business
    • Free 1-2-1 financial coaching
    • 24/7 access to our Employee Assistance Programme
    • 2 paid study days per year
    • Work from our office in Teddington (30 mins from Waterloo) at least 2 days per week (Tuesdays and Thursdays are mandatory)
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