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Deputy Head of Operations at My Property Host

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  • Remote
  • fulltime
  • -
  • We are one of the UK’s fastest growing hospitality brands, offering 4* short term rentals in central locations across the UK and Due to unprecedented growth, we are now recruiting a Deputy Head of Operations to support the Head of Operations in managing the successful operational output of our regions in the North West, North East, Midlands, and South East/London. You'll also be covering Head duties during holidays.

     

    We are looking for someone who is able to think on their feet, responsible, reliable, organised and efficient. You are focused on supporting the team to give the highest level of customer service to our guests as well as ensuring our apartments are kept to the highest standards for our 4* properties. We need someone who isn’t afraid to be hands on and deal with anything that the day brings us.

     

    Your primary responsibilities will include (though will not be limited to):

     

    • Overseeing the onboarding of 4* apartments and PBSA, including liaison with contractors to ensure all services are in place and set up 
    • Overseeing the churn of 4* apartments and PBSA, (including delivery and removal of inventory items to/from PBSA) 
    • Setting up and managing cleaning contracts for 4* and PBSA
    • Setting up and managing linen contracts for 4* and PBSA 
    • Building and maintaining relationships with the 4* owners and the PBSA site managers 
    • Review and implementation of operational procedures for 4* and PBSA
    • Working with the Communications team to build a good internal team relationship
    • Monitoring guest reviews and ensuring they are responded to and action points are picked up 
    • Management of storage units for 4* apartments and PBSA items
    • People management (during transitional cover) of the regional managers to include objective setting, conducting 1:1/team meetings, and managing team attendance

     

    EXPERIENCE 

     

    7+ years of hotel industry or facilities management/ similar experience is highly desirable or the ability to demonstrate relevant transferable skills from another sector.

     

    Candidates must demonstrate the following:

     

    It's all about having a positive attitude and we are looking for someone who enjoys being helpful

    This is a social and remote role so excellent communications skills are essential

    Passion for hospitality – you’re all about creating memorable experiences for others, guests or colleagues

    Attention to detail – we need someone who takes pride in their work and ensures nothing gets missed

    We are seeking people who are: extremely personable, presentable, have common sense and great levels of commitment.

    This is a very varied role, no day is the same and being able to juggle multiple to-do's is key for this job.

     

    It is imperative that you are able to drive and have access to a car; you will need to be able to commute into all regions

     

    Whilst this is a Monday - Friday role, you'll know from your own experiences that you'll need to be flexible to support the business in ensuring excellent customer service at all times.

     

    Skills section

     

    Hospitality

    Customer Service

    Resiliency

    Team Management

    Team working

     

    Receive applicants by email

     

    recruitment@mypropertyhost.com

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