Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in?
You have come to the right place.
CitizenLab, a global social impact scale-up with its HQ in Brussels, and presence in the US, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 400+ local governments and organizations in over 18 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 750,000+ community members a direct voice in local politics, is a Certified B Corporation, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.
CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.
Government Success Manager at CitizenLab
As our Government Success Manager based in the Netherlands, you will be in charge of showing all Dutch municipalities we work with the way to success. You are an expert in citizen participation and/or the public sector, and will transfer that expertise via training, workshops, and other professional services to our customers. Your responsibilities will include:
- Own overall relationship with Dutch customers, which includes: onboarding, increasing adoption, ensuring retention and satisfaction, managing risk.
- Transfer public participation expertise in-person (workshops, training), remotely (video calls), and via content (guides, articles) to civil servants.
- Deeply understand our clients' objectives and advise them on participatory process design and organisational development.
- Work closely together with our Business Developer Netherlands, to expand our customer base in the Netherlands by occasionally giving presentations to city councils and facilitating sales.