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Director of Implementation at Lavanda

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  • London
  • fulltime
  • -
  • The Company

    Lavanda is an award-winning UK proptech scale-up and leader in flexible living technology solutions for the world's largest institutional real estate enterprises. Our clients include names like CA Ventures, JLL, Scape, iQ, Greystar, Europa Capital, Aberdeen Standard Investments and many others.

    Lavanda is SaaS technology platform first and foremost. More than 50% of the company works in product, design and engineering and we aim to excel at everything we build. We prize creativity, excellence in engineering, a powerful customer focus and attention to problem-solving through great design. It is what sets us apart in our industry and is why we have seen extraordinary growth year-on-year. 

    We are very well funded, and backed by leading venture capital investors. We are now scaling the business beyond the UK into Europe and further afield.

    Our people are at the heart of everything we do. We prize diversity in all its forms and particularly welcome applications from members of groups that are historically underrepresented in technical product and engineering disciplines. 

    We invite you to join our stellar team of entrepreneurs and help us realise our exciting vision.

    The Opportunity

    We're looking for an experienced delivery leader with expert project and programme management, and client engagement skills to help us dramatically improve the way we roll out our products to new customers.

    You will report to the Chief Product Officer with a dotted line to the VP of customer success (both of whom are based in the UK) and work closely alongside the Product Managers and squads to manage an ever accelerating roadmap of client implementations in Europe. You will coordinate the work of a squad of implementation engineers and advocate for developments that accelerate customer onboarding, problem solving, adoption, engagement and delight.  Success in this role involves effective working relationships with Lavanda’s enterprise customers, but also product management, customer success and engineering teams across Lavanda.

    Responsibilities

    • You will become deeply expert in the Lavanda PMS, booking engine and resident portal suite of products and will guide customers through to full and thorough implementation that maximises customer value
    • You will lead a team of implementation engineers who will deliver implementation projects at pace and at scale as we rollout Lavanda’s enterprise product offering across Europe 
    • You will interact with clients on a regular basis to understand their requirements and oversee the implementation of Lavanda’s products for them.
    • You will have a strong influencing voice in squad level roadmap discussions ensuring client needs and onboarding process improvements are advocated for effectively.
    • You will lead the development of implementation and onboarding tooling and back office applications with a goal of streamlining and accelerating time to value for our customers. 

    Requirements

    • You will have proven project and programme management skills and experience. PPM qualifications are desirable. 
    • You will have led project teams and have experience interfacing with product and engineering. 
    • You have a proven track record in making things happen - delivering results quickly and efficiently.
    • You will have extensive experience of client and stakeholder engagement in a project and programme management context 
    • You will be calm, considered and analytical
    • You will have experience bringing balanced and data driven recommendations and advice
    • You will have experience with process improvement and design. 

    Benefits

    • Competitive salary
    • Remote and flexible working is actively embraced.
    • Generous holiday allowance, including the full Christmas break.
    • Join a highly motivated, engaged team of extremely smart, creative and talented people.
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