IKAWA Coffee

We design and manufacture transformational, innovative systems to improve the quality and appreciation of coffee. Our patented technology is recognised as industry leading, sold in 100+ countries and used to roast over 1 million times per year.

Our products currently consist of coffee roasting machines together with supporting apps and a range of curated green coffees. The award winning IKAWA Pro Series is used by coffee professionals to advance coffee quality by helping them improve their evaluation of green coffees. It is a disruptor in this sector and is also being used by industry leaders to enter and win global coffee competitions. Our IKAWA Smart Home Coffee Roaster System brings coffee to life and is aimed at coffee connoisseurs and enthusiasts. This system is designed to provide a simple and accessible approach to coffee roasting and includes a coffee roaster, selection of green coffees, roast recipes and the IKAWA Home app.


The Role

We are recruiting for a motivated and highly organised, resourceful individual to join our team. The position is suitable for a candidate with experience in office management, HR administration and IT support. This person needs the ability to work in a fast-paced environment and will take ownership of office/facilities management and tech operations. This role reports to the Operations Manager and also offers generalist HR support to the SMT and staff. There is a real opportunity to increase the scope of the role and responsibilities through excellence in your performance. Key responsibilities will include:


Facilities and Operational Support

  • Hosting our reception as the key contact; welcoming, and supporting guests, calls and queries.
  • Responsible for all office and facility related purchasing in line with budgets and deadlines.
  • Managing/resolving any maintenance issues which arise, escalating and seeking guidance where appropriate.
  • Acting as the key contact to facilitate our office contracts including but not limited to cleaning, sanitary and confidential waste disposal, recycling, printers, couriers, utilities and CCTV.
  • Collaborating with colleagues and senior leaders to ensure smooth and safe visits to the office in line with hybrid working principles.
  • Helping with miscellaneous office admin
  • Manage vendors and service providers
  • Organising refreshments and catering for company events.
  • Championing a clean and tidy office, tending to our plants to keep our space feeling welcoming and fresh!

Tech Ops

  • Managing our office hardware (mainly Mac) landscape incl. device and licence management, asset management
  • Be the go-to-person regarding audio/video-systems and event-livestreams
  • Communicate with technical service providers (like internet and telephone providers)
  • Contributing to ongoing system and process documentation efforts
  • Deploying new hardware, software and accounts to our employees
  • Responsible for IT support w/ agency support, remote & office staff

Operations Support

  • Support the organisation of transportation and internal distribution of goods.
  • Support the receipt of deliveries and despatch of consignments and outgoing post (via DHL and Royal Mail etc.)

Health & Safety

  • Acting as our key Health and Safety contact, conducting regular checks, following up on annual audits and supporting with the completion of relevant risk assessments and action plans.
  • Act as chief Fire Warden, ensuring we have adequate fire wardens with relevant and up to date training and refreshers.
  • Ensuring we have adequate numbers of First Aiders in the office, coordinating refresher and introduction training where required.
  • Maintaining, replenishing, and updating First Aid supplies and information as required e.g. First Aid Boxes, contact lists, posters etc.
  • Organising and facilitating all office testing requirements e.g., PAT tests, Fire Extinguisher etc. To ensure our offices and tools are safe for colleagues and visitors.

People Team Support

  • Supporting staff health and wellness
  • Using CharlieHR to on and offboard employees including all right to work and document checks as appropriate.
  • Managing time off / absences in Charlie HR.
  • Reporting to payroll timely and accurate monthly information.
  • Drafting employment contracts, letters of role or remuneration changes.
  • Updating HR policies and procedures as required and knowing where to find answers to HR queries from employees or managers.
  • Induction for new starters; including office tour, H&S, issuing IT equipment.
  • Supporting managers with recruitment as required.
  • Travel arrangements as required: flights, hotels, visas etc for trade shows
  • Using creativity and flare to arrange and support ad hoc office based initiatives to support HR in creating a fun and engaging place to be!
  • Helping to organise events to engage the team in the company’s vision.


The ideal candidate will demonstrate:

  • 2+ years’ experience in Office Management or similar admin or support role
  • Skills in IT particularly using Apple Mac, be able to problem solve basic IT issues, use Microsoft Office Suite, Google Suite, spreadsheets and productivity software
  • Resourcefulness and negotiation skills
  • Ability to implement new policies and procedures
  • Have patience and focus with skills in prioritising tasks with many stakeholders
  • Experience with Health and Safety, and Fire Safety
  • Clarity in verbal and written communication when answering calls and responding to enquiries incoming.


  • First Aid Trained
  • GDPR trained
  • Technically savvy


Salary based on experience.

Company benefits including 22 days holiday plus bank holidays, company pension scheme, team incentives and learning and development opportunities.


Full time, office based. (Monday – Friday)

Immediate start available. Notice periods considered.


Our office and workshop are located at: Unit 8 & 9, Bayford Street Business Centre, Bayford Street, London Fields, London, E8 3SE.



Please send us an email with a CV and covering letter.