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Junior Account Manager (Customer Support) at Hubble

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  • London
  • fulltime
  • ₤30,000 a year
  • -
  • Our Mission

    Our mission is to improve the working lives of one million people by 2025, allowing employees flexibility, optionality and autonomy in where and how they work. Our biggest asset in achieving this goal is our diverse team. We are committed to building an equitable, inclusive culture that reflects the ethics and values at the heart of our mission. We actively encourage applicants from all backgrounds and believe that no matter your sex, race, religion, sexual orientation, gender identity, disability or parental status- you will have the opportunity to succeed and make a difference here at Hubble.

    Join us as we make hybrid working easy and accessible to all.

     

    What we're looking for

    We are looking for a conscientious individual with excellent attention to detail who is technology-savvy and willing to learn new tools. This role will provide training and support, so previous Account Management experience is not essential; however, previous experience working in a customer-facing position would be beneficial. To succeed in this role, you will need strong relationship-building skills, a good work ethic and a sense of ownership. You’ll also do well if you love working as part of a team, can think on your feet and have excellent communication skills.

     

    The Role

    This role reports to Charlie, our Head of Account Management, and you will work alongside our Senior Account Manager, Kate.

    As Junior Account Manager, your role will involve an initial period of training where you will shadow account managers across the business and learn about Hubble and the Commercial Real Estate industry. This role involves administrative tasks working cross-functionally with the rest of the team towards developing a scalable client-focused strategy.

    You will have direct contact with customers throughout their journey, interacting with customers via email, video calls, live chat, messaging apps, and phone. By doing this, you will become the voice of the customer inside Hubble. You will also be responsible for feeding back customer insights that will impact every aspect of the company, including sales, marketing, product, and engineering.

    The ability to follow a process, think critically, interact with empathy, offer creative solutions, and quickly become a trusted confidant to our customers is critical.

    Responsibilities

    • Day-to-day client support over the phone, email and live chat.
    • General account management of our clients.
    • Act as a trusted advisor to our clients, working with them to optimise their use of Hubble and its features.
    • Consult with our clients to ensure they are accessing all of the benefits of the Hubble platform and products

    Requirements

    • Previous start-up experience would be beneficial but is not critical
    • 1-2 years of working experience in an administrative role
    • Previous customer support experience

    Benefits

    We want to make sure that everyone who works at Hubble is comfortable and has the best environment to enable their work. We offer flexible hours, remote working and have a relaxed attitude to taking holiday - focusing only on whether work gets done. Benefits can be tweaked on an individual basis depending on what makes you most productive.

    We live what we preach and Hubble has always worked in a hybrid way.

    We are remote-first with time spent in the our HQ for culture and collaboration and the flexibility to work from anywhere on other days.

    Here are some of the other benefits we offer:

    • Share Options
    • Private Healthcare
    • Free therapy via Spill
    • Freedom to work anywhere in the world, with on-demand access to a large network of central, local and global co-working spaces.
    • Macbook and peripherals.
    • Spotify Premium or Apple Music.
    • Kindle Unlimited + free technical books
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