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  • Hong Kong
  • fulltime
  • -
  • Base salary: HK$400-600k per annum (according to experience, skills and fit)

    Working arrangement: Remote

    Remote locations: Hong Kong

    Visa sponsorship: Not available

    The role

    TAINA are looking for a confident and self-motivated Account Manager to look after top-tier accounts and develop remarkable relationships with our customers. The ideal candidate will have a natural ability to connect with people and be proactive in delivering solutions that put the customer at the heart of everything they do. Responsibilities include:

    • Serve as the lead representative and point of contact for specified customer accounts
    • Build and maintain strong and long-lasting client stakeholder relationships
    • Ensure the timely and successful delivery of solutions, according to customer needs and objectives
    • Develop project plans to ensure that implementations are completed on time, within budget and scope and according to customer requirements
    • Promptly assist with challenging client requests, issue escalations and be the 'in region' escalation point
    • Maximise opportunities and drive customer retention and growth  
    • Manage and negotiate contracts and close agreements
    • Identify and nurture leads in the region using the client network and events
    • Organise, chair and record meetings, reviews and manage post-meeting actions

    Must haves

    • Minimum of 4 years experience in a similar account management role
    • Track record of leading successful implementation for large financial institutions
    • Knowledge of tax operations
    • Solid work history in managing top-tier client accounts
    • Demonstrable ability to communicate, present and influence key stakeholders at all levels
    • Significant project management experience (accreditation desirable)
    • Experience delivering specialist training to customers (desirable)

    You will be

    • Naturally organised and efficient with meticulous attention to detail 
    • A phenomenal team player with a positive intent to make things better and work together
    • Solution-focused and willing to come up with new and innovative ways of working
    • An expert communicator with the ability to communicate to a variety of audiences 
    • Technical and logistically-minded
    • Cool, calm and professional at all times
    • Fluent in written and verbal English

    About us

    TAINA is the market leading FATCA and CRS Validation platform that is revolutionizing the way that financial institutions of all types manage FATCA, CRS and QI compliance. TAINA’s fully automated platform is being used at scale by the world’s largest and most sophisticated financial institutions to revolutionize their customers’ experience and compliance.

    TAINA’s Platform is the most automated of any in-house or commercially available tax operations solution, delivering the highest return on investment and fastest deployment. The TAINA Platform validates FATCA and CRS forms in all formats, saving our clients costs and time, reducing their risk and radically improving their customer and investor experience.

    TAINA is a Level39 RegTech start-up which has won the European and the Global New Venture Challenges 2017. We are growing very fast and have a very diverse and supportive team. Our team are our family, we want you to stay with us for the long term and grow with us. We live by our core values:

    Teamwork and Collaboration | Ownership | Customers | Professional Standards


    • Competitive salary 
    • Share options
    • Pension scheme
    • Health insurance
    • Flexible working 
    • Structured learning paths
    • Collaborative working environment
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