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Technical Expert (Full Time) at Megamac

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  • Reading
  • fulltime
  • ₤30,000 a year
  • -
  • Technical Expert (Full Time) at Megamac

    Megamac is the leading, UK-based company specialising in all things Apple. We are a technology business that sells Apple products, Accessories and Technology Services through our corporate brand - Samsen Technology. 

    Our culture is informal, hard-working and supportive. Our approach is fast paced, and we are constantly challenging, testing and adapting the way we do things.

    We’re proud of what we’ve built so far and are always looking for brilliant team players who can add real value to the business. 

     

    The Role - Summary 

    As part of our growth Megamac is seeking an eager and intelligent candidate to support our technology deployment (Apple iOS, iPadOS, Android, MacOS) at one of our large corporate clients sites in Reading. 

    You will be a go-to point of contact for client-related queries, service requests, and incidents. This will involve managing requests, helping our users resolve day-to-day issues, providing clients with new device setups, supporting various IT projects and initiatives, and directly contributing to the company's success. 

    This is a multifaceted position that will give the right candidate exposure to different areas of the business. You’ll be a key member of our team and you’ll receive training, coaching and support along the way. The role will be based at our clients site in Reading. 

     

    Your Responsibilities 

    The Technical Expert will support with various areas of the business, including:

    • Setting up Apple & Android Devices and configuring them to user requirements.
    • Meeting with users to handover Apple & Android devices.
    • Training users on how to user their Apple & Android devices.
    • Assess Customer Needs - i.e. how the end user would like their iPad to be configured.
    • Be the first point of contact for answering helpdesk queries related to Apple & Android devices - In Person, via Phone and via Email.
    • Assisting with new I.T project installations e.g. Digital Signage, Video Conferencing Systems, VOIP.
    • Respond to requests for service and incidents of service disruption in accordance with agreed service levels (SLAs).
    • Provide level 1/1st line technical support in a friendly and empathetic manner, escalating to more senior colleagues and/or leads/managers when deemed appropriate.
    • Contribute to our knowledge base with new articles, how to guides, etc. 

     

    The Ideal Candidate

    Below are the key traits and knowledge an ideal candidate will probably have; however,  everyone’s story is different and we are not looking for someone who fits in a box - so this is a wish list, not a precise list. If the role sounds exciting to you, please send us a message! 

     

    We would really want you to…

    ✔️ Have excellent computer based skills and proficiency with Apple products and Google Android mobile devices. 

    ✔️  Be fluent in English, with strong written and verbal communication skills.

    ✔️  Have strong organisational skills and excellent attention to detail.

    ✔️  Have analytical skills and feel comfortable with numbers and data.

    ✔️  Enjoy helping others and resolving problems with patience and compassion.

    ✔️  Have excellent communication, prioritisation, and time management skills.

    ✔️  Make informed decisions quickly and are comfortable dealing with ambiguity.

    ✔️  Be pro-active, a fast learner and not afraid to try new things.

    ✔️  Have interest in Apple products, Android products and new emerging technology products.

     

    It's a bonus if you…

    ✔️  Have knowledge of Simple MDM and VMWare Workspace ONE UEM.

    ✔️  Have experience working in a startup environment. 

     

    Additional Details

    • Salary: up to £30k per year (full-time), depending on experience
    • Our Hours: Monday to Friday, 9am - 5pm
    • Location: Our client's site in Reading

     

    Benefits

    • Regular team socials
    • 27” iMac Computer or MacBook to work on
    • 28 Days Holiday (pro-rated)
    • Workplace pension scheme

     

    Recruitment Process

    Please send a cover letter/introduction and a CV to careers@megamac.com 
    What are the next steps? 

    • A video call with our Business Development Manager (40 min) 
    • Take-home task 
    • In-person interview with our CEO (45 min)
    • Feedback & offer

    Please use the subject line “Applying for a Technical Expert role” in your application so we know that you have read the full job description :)

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