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QA & Project Manager at Joy at Joy

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  • London
  • fulltime
  • ₤30,000 - ₤35,000 a year

Role: QA & Project Manager (full-time)
Location: London Old Street 50% + WFH 50%
Salary: £30K-£35K depending on experience

Joy ( is a funded health-tech start-up covering over 7 million patients. We are on a mission to improve the lives of millions of vulnerable people by connecting them to life-changing support via our digital platform. If you are a passionate person looking for a role with purpose and impact, this is an incredibly exciting opportunity to join a young company that can offer you a whole range of possibilities for your professional and personal development. 

You will be working with our product team and play a pivotal role to design and develop life-changing software and deliver an amazing experience for everyone who is part of the Joy platform. We are a fast-growing start-up, so your role will never feel monotonous.

About us: 

Joy is a software-as-a-service (SaaS) company with customers across the health, social care, and community sector, covering over 6 million patients. We exist because 1 in 5 GP appointments are for non-medical needs, such as loneliness, isolation, or financial worries, and 10% of pills prescribed are inappropriate.

Joy is a leading software provider for "Social Prescribing", an approach that connects patients to suitable support in their local community and addresses the underlying social determinants of health. Our platform seeks to add ten years to life expectancy by taking a more holistic approach to health that emphasises personal values and identifies the root causes of problems. Joy makes it as easy to refer a patient to a community group as it is to prescribe an anti-depressant. 

We are a fast-growing start-up, backed by global investors. Our London office is a passionate team from diverse professional backgrounds, with decades of combined experience in innovation, strategy, technology products, and customer success. We care deeply about learning from each other, building up talent and delivering excellence to our customers daily.

What we offer:

You will be a crucial member of our growing team with real responsibility from day one. You will work together with our Head of Product Design across the full product life cycle, from initial strategy to delivery. Your responsibilities will include: 

  • Creating thorough feature specs and acceptance criteria; collaborating closely with designers and developers to ensure expectations are clear and aligned.
  • Supporting the day-to-day project and product management of an agile software team
  • Ensuring product excellence by developing QA strategies, test plans and detailed test cases according to the requirements.
  • Executing test cases (either manually or automatically) and reporting the results.
  • Investigating live issues and using your product knowledge to identify root causes.
  • Documenting and communicating issues and working with developers to resolve them.
  • Reviewing prototypes and providing input for future features.

As a fast-growing tech start-up, we offer you an opportunity for your tasks to evolve quickly as you progress and for your role to advance as the business scales.

This role might be for you if:

  • You have an eye for detail and an appreciation for precision! You take care and pride in your work.
  • You are a thoughtful person. You like to reflect on your work and consider all the factors at play before making decisions.
  • You have exceptional planning and organisation skills. You can manage your own time and projects, but you also collaborate effectively with others on getting things done. 
  • You are enthusiastic about learning new things. You would love to be a vital member of a fast-growing team.
  • You love technology! You relish the experience of mastering new apps and software tools. 
  • You have a good university degree in any relevant discipline.
  • You have at least 1 years’ professional work experience in a product, QA role or development role.

Extra awesome if you have:

  • Creative skills and a good eye for visual design.
  • Experience working in health tech.

Next steps: We would love to hear from you! Please submit your CV, including 2-3 sentences on your background and what excites you about working for Joy.

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