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Junior Account Manager at Feedr

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  • London
  • fulltime
  • ₤25,000 a year

Feedr is looking for a passionate, enthusiastic and outgoing person to join our Account Management team as a Junior Account Manager. You need to live and breathe food, know how to share that passion with others and love the challenge of introducing great technology and employee benefits to workplaces. You will manage client accounts and support them in implementing and growing Feedr use in their teams, including recommending food options, building menus, ensure consistent quality of service and manage the performance of vendors for your clients.

As a Junior Account Manager at Feedr, you are the key link between our end users, corporate clients, and the team. You must have excellent people management skills and also be able to be the technology expert on Feedr to your clients. Feedr is reimagining workplace food and bringing the best vendors to employees - we want you to help us launch the perfect lunch programmes in every company in the UK.

Who We Are

Feedr is the food delivery platform serving Good Office Days, with taste-tested menus, baked-in flexibility and fuss-free ordering, tailored to personal needs. We connect offices to fresh, sustainable and healthy meals from the best artisan vendors in London, Manchester, Edinburgh & Dublin. We are;

  • Neighbourly: We’re the friendly workplace neighbour always looking out for others and never passing on a lunch invite.
  • Hungry: We’re always hungry. Yes, we are food fanatics, but we also approach everything with enthusiasm and thrive for more in everything we do.
  • Thoughtful: We think. A lot. We reflect and plan, we approach our customers and vendors with integrity, and continue to nudge the food delivery industry forward on sustainability.

Feedr has raised two rounds of capital, backed by world class angel and VC investors and was acquired by Compass Group in 2020. We're a mission driven team and looking for passionate people to join us in redefining workplace food.

Responsibilities

  • Own your own book of clients and be responsible for retaining and growing their business
  • Support Senior Account Managers on larger / more complex clients, and learn to manage your own enterprise clients
  • Find creative ways to solve our customers' food requirements, coming up with delicious food recommendations for them on a regular basis. Build menu plans for clients and support with meal and vendor recommendations for client hospitality style requirements
  • Be the point of contact for our customers and provide excellent customer service when things don’t quite go to plan
  • Work closely with operations and customer service team to ensure an excellent all-round customer experience
  • Support on client implementation for new clients, training and education on the technology implementation for both clients and end users
  • Identify product pain points with customers, and share back to the product development team
  • Feedr’s growth curve comes with opportunities for us to improve how we work as a team and become increasingly efficient. We need you to help drive that change and support with user testing and roll out of new exciting product features
  • Collaborate with the Marketing team to align on unique outreach, event strategies, sponsorships, and mailers

Requirements

  • Relevant industry experience - experience managing high volumes of client relationships and proven track record of engaging and growing client accounts in a relevant sector (examples could include food or hospitality, SaaS in a relevant B2B2C environment)
  • 1-2 years work experience in relevant roles
  • Problem solver who thrives in high pressure situations and in a fast paced, collaborative environment
  • An organisation specialist who is an expert in time management
  • Excellent communication skills - you will be connecting with customers constantly and you need to be well-spoken and meticulous in your email communications
  • Great listening skills and ability to understand complex customer needs
  • Passion for food, nutrition and wellness is essential
  • Highly proficient with technology and sharing product ideas. Previous experience in a startup is a bonus
  • Experience with HubSpot or other CRM platforms is a plus
  • Salary: c.£25,000 + bonus package

Benefits

  • This is a chance to work in a forward-thinking technology company within a dynamic, fast growing team with a passion for great food.
  • A mission driven culture oriented around helping people live healthier and better lives.
  • 25 days annual leave, with the option to purchase an additional 5 days leave
  • Subsidised lunch through our Cloud Canteen platform for every day you’re in the office.
  • Cycle to work & Tech schemes
  • A budget to help set you up for remote working
  • Gym discount scheme
  • Company pension scheme
  • A learning and development budget
  • Eyecare vouchers

We're an equal opportunity employer and put a lot of focus on ensuring there is an open environment for everyone.

The chance to make your mark on the business - as a small team everyone's opinion and drive to succeed counts. You'll never be a small cog in a big machine

Apply now to join a great team with a fun work environment and lots of food perks!

Check out our team page - https://resources.feedr.co/join-us/ to get more of an idea of who we are as a team. You can also read some of our blog posts here: https://blog.feedr.co/

Feedr is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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