Filter by category

Filter by type

Support Engineer (Manchester) at AND Digital

go back to Developer Jobs
  • Manchester
  • fulltime
  • -
  • About You

    As a Support Engineer you will work with a team of engineers. Collectively, you are responsible for the management, upkeep and improvement of systems and services. You will also act as a hands-on, technical member of the team helping design, build and improve systems. As a result, you will need to:

    • Display a positive attitude.
    • Demonstrate flexibility in day-to-day work.
    • Sets high standards of performance for oneself.
    • Establishes harmonious working relationships with team members.
    • Appreciate each team member's contributions & values each individual member.
    • Establish effective working relationships with users.
    • Use good judgement in what & how to communicate with users.
    • Proficiency in macOS and Windows devices.
    • Have a working understanding of cloud environments (such as AWS & Azure).
    • Be knowledgeable and effective in IT operations and development capacities.
    • Work effectively in a multi-role, multi-skill and multi-geography team.
    • Coach and mentor other team members.

    The Role

    • Assist in the day to day technical support on all support channels and platforms.
    • Assist in and lead various IT Service Delivery projects.
    • Be the first escalation point for support team members and be willing to take on delegated duties.
    • Day to day upkeep and improvements of internal systems.
    • Day to Day monitoring the Service Desk for new tickets, prioritising and distributing them as required.
    • Take ownership of problems and known issues and work with the team to come to a resolution.
    • Monitor and resolve issues with all IT hardware.
    • Diligently manage suppliers, obtaining quotes and ordering equipment as and when required.
    • Update job knowledge by researching new technologies & software products; participating in educational opportunities; reading professional publications;
    • Enhance organisational reputation by accepting ownership for accomplishing new & different requests; exploring opportunities to add value to job accomplishments.
    • Support & develop the IT Support Team by providing advice, coaching & educational opportunities.
    • Assist with security principal implementation and distribution for the business.
    • Ownership and management of access management requests for applications and services.
    • Assist in the introduction of monitoring solutions and practices for internal apps and services.
    • Lead design and implementation of new site fit installations including internet lines, SD-WAN and relevant hardware / infrastructure.
    • Monitor, log and mitigate security incidents.
    • Be able to work effectively in a team but just as effective singularly or remotely.

    It’s helpful if you also have:

    • Experience as a 2nd Line Support Analyst upwards.
    • Operating knowledge of IT security fundamentals.
    • (Desirable) experience with working in an ISO accredited environment.
    • Experience working in macOS dominated environments.
    • (Desirable) experience working in a professional services environment.
    • Operating knowledge of AWS, Office 365, G-Workspace and Azure platforms.
    • Experience using a range of MDM tools i.e. Jamf, InTune
    • Previous experience of utilising SD-WAN technology (Meraki, Aruba etc)
    • (Desirable) experience using Okta or similar identity management tools.
    • Experience leading technical projects.
    • Collaborative and proactive with a strong appetite to learn and innovate.
    • Ability to work independently as well as in a team.
    • Experience working with multi-tiered technical professionals.

    Who We Are:

    AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

    We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.

    This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,500 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.

    Join us - and help us fulfil our mission to close the world’s digital skills gap.


    Why join AND Digital?

    We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

    By joining AND, we’ll provide:

    • Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
    • A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
    • A dedicated MyGrowth Plan, designed to help you reach your career goals and develop the skills you need to be your best self.
    • An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
    • Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
    • A safe environment for you to be yourself and challenge yourself.

    Benefits

    • 26 days holiday allowance + bank holidays
    • 13 days per year for innovation or upskilling
    • 2 days per year for volunteering
    • Share scheme
    • A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
    • PLUS many more

    For a full list of benefits - click here

    Equal Opportunities Statement

    At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.

    We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.

    You need to be logged in to apply. Login or create an account.
    Is this job ad fake? Report it!   


    other jobs at AND Digital

    Solution Architect (London) AND Digital in WC2B 4HN London Posted 126.04166666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    EU Market Maker AND Digital in WC2E 8QH London Posted 126.04166666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Senior .NET Engineer (Edinburgh) AND Digital in Edinburgh Posted 126.04166666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Business Development Director AND Digital in Birmingham Posted 126.04166666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partner AND Digital in Halifax Posted 126.04166666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Platform Engineer (Edinburgh) AND Digital in Edinburgh Posted 126.04166666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Cloud Lead (Leeds) AND Digital in Leeds Posted 126.04166666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Principal Cloud Lead AND Digital in Leeds Posted 78.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Principal Engineer AND Digital in Bristol Posted 77.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnerships Lead AND Digital in Manchester Posted 76.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Senior Java Developer AND Digital in Reading Posted 76.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Tech Principal AND Digital in Manchester Posted 66.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Senior Client Account Manager AND Digital in Manchester Posted 66.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Java Developer AND Digital in Reading Posted 64.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Data Principal AND Digital in Birmingham Posted 51.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Senior Account Manager AND Digital in Halifax Posted 38.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Senior Java Developer AND Digital in Manchester Posted 37.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnership Lead AND Digital in Leeds Posted 35.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnerships Lead AND Digital in Birmingham Posted 35.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnership Consultant AND Digital in Birmingham Posted 35.041666666667 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnership Consultant AND Digital in Leeds Posted 31 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnership Lead AND Digital in Glasgow Posted 30 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnership Lead AND Digital in Edinburgh Posted 28 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnership Consultant AND Digital in Edinburgh Posted 28 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Partnership Consultant AND Digital in Glasgow Posted 28 days ago
    Full-time job in Technology
    Full-time job in Technology
    Head of Client Services AND Digital in Leeds Posted 27 days ago
    Full-time job in Technology
    Full-time job in Technology
    Lead Data Engineer (London) AND Digital in London Posted 27 days ago
    Full-time job in Technology
    Full-time job in Technology
    Chief Engineer (London) AND Digital in London Posted 27 days ago
    Full-time job in Technology
    Full-time job in Technology
    Tech Principal - Public Sector AND Digital in London Posted 27 days ago
    Full-time job in Technology
    Full-time job in Technology
    Client Account Manager (London) AND Digital in London Posted 24 days ago
    Full-time job in Technology
    Full-time job in Technology
    Senior Account Manager AND Digital in Leeds Posted 24 days ago
    Full-time job in Technology
    Full-time job in Technology
    Business Development Manager AND Digital in Leeds Posted 23 days ago
    Full-time job in Technology
    Full-time job in Technology
    Business Development Executive AND Digital in Leeds Posted 23 days ago
    Full-time job in Technology
    Full-time job in Technology
    Business Development Manager AND Digital in Edinburgh Posted 23 days ago
    Full-time job in Technology
    Full-time job in Technology
    Principal Engineer (London) AND Digital in London Posted 22 days ago
    Full-time job in Technology
    Full-time job in Technology
    People Lead (London) AND Digital in London Posted 20 days ago
    Full-time job in Technology
    Full-time job in Technology
    Consulting Practice Lead - Data & Insight AND Digital in Manchester Posted 20 days ago
    Full-time job in Technology
    Full-time job in Technology
    Consulting Practice Lead - Data & Insight AND Digital in Birmingham Posted 20 days ago
    Full-time job in Technology
    Full-time job in Technology
    Consulting Practice Lead - Data & Insight AND Digital in Leeds Posted 20 days ago
    Full-time job in Technology
    Full-time job in Technology
    Senior React Native Engineer AND Digital in London Posted 15 days ago
    Full-time job in Technology
    Full-time job in Technology
    Support Engineer (Manchester) AND Digital in Manchester Posted 7 days ago
    Full-time job in Technology
    Full-time job in Technology
    Agile Coach (12 month FTC) AND Digital in WC2E 8QH London Posted today
    Full-time job in Technology
    Full-time job in Technology
    Client Account Director AND Digital in Birmingham Posted today
    Full-time job in Technology
    Full-time job in Technology