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  • London
  • fulltime
  • ₤30,000 - ₤40,000 a year
  • -

  • We are looking for a diligent and dynamic 2nd Line/Senior Technical Engineer to join our Technical Operations team. Salary: £30,000 - £40,000 pa. Reporting to: Rachel Holden, Technical Operations Team Lead. Location: London with work from home and flexible options, 1-3 days per week in the office. 


    We are currently rolling out thousands of sensors across the UK, Europe and beyond. Our Technical Operations team is responsible for the remote deployment, monitoring and management of our network of Internet of Things sensors. This includes a combination of using internal tools and comfortably navigating Linux operating systems to deploy software, calibrate new data feeds and validate their accuracy.   


    About you

    You are someone with a natural curiosity or passion for technology. We’re passionate about developing all of our team members and there will be opportunities for this role to develop into many multi-disciplinary areas of the organisation alongside leadership development. 


    You have experience in either 1st or 2nd line tech support and are looking to join a fast growth company where you’ll have the opportunity to work with some of the best and brightest engineers across a wide variety of technologies.

    What you'll be doing 

      • Setup and configuration of our AI sensors - you’ll be involved in the complex setup and configuration of our sensors advanced features

      • Faults and maintenance - assisting the L1 team with escalated issues and faults by performing in-depth troubleshooting and debugging

      • Internal tools - we use a number of custom built tools to make our lives easier, you’ll have the opportunity to help to develop and improve these by working closely with our other Technical and Engineering teams

      • Solution consultancy - work with our customer facing teams to provide technical insight and advice for customer requirements

    What we need you have

      • 1-3 years of experience in a Technical Support role providing 1st and 2nd line support

      • Diligence and attention to detail

      • Hardware and Software experience

      • Technically minded

      • Familiarity with either Linux or coding/scripting tasks

      • SQL (beginner to intermediate)

      • Familiarity with APIs

      • Understanding of agile development

    We know that diverse ideas and perspectives drive innovation and make us better. We are creating an environment where everyone, from any background, can do their best work. We're an equal opportunities employer and all applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background. If you need any reasonable accommodations to help you perform at your best during the application process, please let us know. 

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