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  • Paris
  • fulltime
  • -
  • Wheely brings technology and luxury together—blending modern engineering with traditional chauffeuring, for the world’s most discerning clientele. 

    We set the bar in Global Chauffeuring Standards and it will be your job to ensure our consistently high standards are met. You will act as a mystery shopper taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standard in the service levels they provide to passengers.

    You will need to be credible, empathetic and motivational to encourage Chauffeurs to deliver a service like no other. You will also be responsible for the quality of customer service, by assessing that the customer service provided by Wheely on all fronts is exceptional. You join at a unique time where you will be able to shape the role and offering to our prospective Chauffeurs.

    About Wheely

    Wheely is building the future of luxury personal services—starting with a product that combines highly trained chauffeurs, the finest in-car experiences, and instant availability via a well-designed app. We currently manage 3,000+ chauffeurs in London, Paris, Moscow, and Dubai, and have raised $28mn USD to date.  

    Once Here You Will

    • Assess Chauffeurs against the Wheely Standard through mystery shopping journeys followed by effectively delivering feedback to improve performance.
    • Monitor customer service communication to ensure an exceptional level of customer service.
    • Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards.
    • Partner with peers in other regions to continuously improve processes, ensuring the passenger expectations are consistently being exceeded.

    Our Ideal Candidate

    • Passion for exceptionally high standards.
    • Experience in a customer-facing environment, preferably luxury hospitality.
    • Ability to communicate fluently in French and English
    • Experience as a Chauffeur would be ideal.
    • Excellent interpersonal and communication skills - empathy is key.
    • Methodical approach to building quality improvement and exceptional attention to detail.
    • Ability to create, maintain, enter, analyse and act upon data.
    • Excellent organisational skills.
    • Flexibility, able to work at our Paris Academy and conduct mystery shops all around the Paris area. Some work from home flexibility is also available if required.

    Benefits & Perks

    We expect excellence from our people—both on the road and in the office. In return, we offer flexible working hours, stock options, and a range of exceptional perks and benefits.

    • Competitive salary
    • Employee stock options plan
    • Private health, life and critical illness insurance
    • Monthly credit for journeys with Wheely
    • Lunch allowance
    • Relocation allowance
    • Best-in-class equipment
    • Professional development subsidies 

    Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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