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Financial analyst & customer success representative at Just Technologies

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  • Remote
  • fulltime
  • -
  • Key details

    Full-time. Fully remote within CET±3.


    We are seeking a Financial Analyst and Customer success representative to join our growing Customer Success team. You would be a part of the Customer Success team, reporting to the Chief Product Officer.  You would have the opportunity to advance within the team.

    What you will be doing

    • Executing against our Customer Success playbook, and implementing processes to ensure client success and retention, and business scalability

    • Onboarding customers

    • Engaging with customers about their FX trades, FX risk and hedging practices

    • Assess FX trade data submissions by prospects and customers

    • Review and assess the results of our platform's automated FX trade analyses

    • Discuss FX trade analyses with customers

    • Identifying trends in analyses and outlier cases for further client discussion and review

    • Leveraging data analysis to create collateral for client meetings, such as trade data reviews and margin negotiation preparations

    • Ensuring strict compliance with Just trade analysis and other standards to ensure data and process integrity and quality, and retain client trust

    • Assembling data points to support efforts for case studies, blogs and other content

    • Planning webinar content, managing surveys and providing day-to-day customer support

    • Collaborating with other members of the customer success, sales and product teams

    Your profile

    • You have worked in multiple, early-stage start-ups

    • You have demonstrated ability to execute against established playbooks, guidelines, technical and operational processes, and comply with these structures.

    • You have a keen interest in fin-tech, and a background in financial analysis, data analysis or other analytical roles

    • You have a high level of technical and domain specific aptitude

    • You can toggle between analytical and creative thinking

    • You have the energy, passion and fortitude of the get things done, entrepreneurial mindset

    • You are willing to start and progress from the ground-up, and learn from more experienced team members.

    • Ability to communicate effectively in verbal and written English

    • Proactive mindset with excellent organisational and time management skills

    Also good if

    • Your start-up experience includes fin-tech

    • You also enjoy/have the aptitude for sales, as there may be opportunities as part of your work to upsell clients on other services

    • Knowledge of SQL and databases, and comfortable building and running SQL queries

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