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Launch Project Manager (hospitality tech) at theUp.co

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  • London
  • fulltime
  • -
  • The role:
    ServedUp provides hospitality venues with the tools to serve customers fast via our mobile order, pay and EPOS solutions. We're looking for a Launch Project Manager to join our fast-growing Projects team; you’ll play a central role in managing the end-to-end launch (go-live) of ServedUp into our biggest venues.

    Main responsibilities:
    - Manage and oversee a portfolio of venue launches; taking a holistic view across single and multi- venue sites.
    - Liaise with prospective venues plus Sales, Design, Product and Tech to fully scope out the launch brief; this includes logistical, technical, product and timing requirements, constraints and dependencies.
    - Work across internal and external stakeholders to intelligently schedule launches - including creating the launch plan, documentation, owning all related comms and actively identifying and mitigating/ managing risk.
    - Work with third party providers to oversee/ manage technical integrations and requirements (note: you do not need previous technical experience, but you do need to have a willingness to learn)
    - Work with venues to get set up on the platform, including sourcing and migrating menus, coordinating menu photo shoots - then reviewing, testing and quality controlling.
    - Order, coordinate and set up various assets such as hardware (terminals, pocket tills), QR codes and print materials.
    - Attend site to oversee and manage the launch process; be the first point of contact on site to answer any queries the venue staff might have related to either our devices or platform, train as required.
    - Attend sites during critical stress testing points post-launch and troubleshoot as required.
    - Hand over the venue post-launch to the Customer Success team; ensuring this is a seamless and well managed process.
    - Run retrospectives on each launch to capture lessons and iterate/ improve the launch process.

    Skills, experience and qualities:
    Must have:
    - 2+ years of project management experience
    - A track record of successful project delivery
    - The ability to work in a structured, process driven way and create the same for other people - you’ll need to lead by example
    - Confidence when dealing with a range of stakeholders; the internal ServedUp team and external venue contacts (procurement, General Managers, venue staff)
    - The ability to communicate clearly and concisely to a range of people
    - Willingness to get hands-on with our products and become an expert - you’ll need to be obsessive about details and quality (full training will be provided)
    - Willingness to visit venues, some of which will be outside of London
    - Willingness to work some weekends and occasional evenings to facilitate launches
    Great to have:
    - Keen to work in a fast paced and growing business
    - Start-up/ scale-up experience
    - Domain experience - i.e. any previous role in/ visibility of the hospitality industry

    Package:
    - Salary plus share options
    - 25 days annual leave, plus bank holidays
    - Work from home or in the office
    - Inclusive social schedule
    - Training budget
    - Workplace pension

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