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Junior Client Manager at WePioneer

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  • Remote
  • fulltime
  • ₤27,000 - ₤31,000 a year
  • -
  • We Pioneer is the brand consultancy for organisations navigating a fast-changing world. We have shaken off the traditional agency rules and created a new, agile model from the ground up. One that harnesses the strength of a diverse portfolio of exceptional independent consultants, creatives and strategists, all focused on impact and grounded in shared values.

    We’ve stripped out the inefficiencies to focus on the client’s problem first. And drawing from our hub of independent talent we curate our teams and bring together just the right skillsets and mindsets at the right time to tackle the brief and help our clients stay agile and go further, faster.

    Our approach has powered our rapid growth and we’re really excited to be hiring an ambitious Junior Client Manager to join our core team. This role is key to the success of our projects and you will play a central part in supporting the teams to deliver their best work.

    So if you’re naturally proactive, always one step ahead and ambitious to grow, read on…

    Tell me more about the role

    You will be the foundation to all our projects, making sure everything runs smoothly whilst helping to keep an eye on the road ahead.

    Working closely with our Client Partner, who leads our projects and heads up our client relationships, you will plan, set up and track each programme of work, making sure that both the client and the teams feel informed and supported on all fronts.

    At the heart of our business is our tight portfolio of brilliant independent consultants, creatives and strategists, that we know and love. They are our specialists who bring excellence, energy and deep experience to each project. Together with our Client Partner, you are their super glue. You are there to support and inspire each team so that, together, you achieve results that the client loves and that collectively creates a deep sense of pride.

    We’re carving a new path and we’re moving at pace. There’s enormous potential for growth in this role and we’re looking for someone who is excited about the opportunity to take on more responsibility over time.

    In summary you will…

    • Work with our Client Partner to review each brief and support in gaining a deeper understanding of the scope from the client where needed
    • Help draft playback of the client brief and raise any red flags as required
    • Set up meetings and own the meeting agendas
    • Circulate actions from meetings and draft weekly client updates
    • Update project status document for internal weekly team meetings
    • Maintain the project folder and ensure all final client deliverables are saved and labelled appropriately
    • Help draft proposals and ensure that they are presented to the highest possible standard
    • Support in the design and polish of client deliverables to ensure they are sent out to the highest possible standard
    • Draft and maintain project timelines, keeping both team and client updated on responsibilities
    • Flag up potential issues that could impact the project timeline
    • Draft and circulate Statements of Work for project team members to capture their responsibilities and deliverables
    • Raise invoices, monitor and chase for payment where necessary
    • Maintain budget tracker for clients where required
    • Draft project fee calculations and report on time spent against each project
    • Oversee process to gather client feedback and draft case study at the end of each project

    Who you are

    We know this is a long list. But we want to give you a clear sense of the type of person we’re looking for and to help you find yourself within it. So, even if you don’t tick all of these boxes, but it still sounds like you, please consider applying.

    • You’re fascinated by brands and have a good understanding of what it takes to shape and build them.
    • You build trust with others and have no problem earning respect
    • You’re super organised and detail orientated, but you can easily zoom out to the big picture too
    • You’re hungry to grow, happy to get stuck into a new challenge (even if it doesn’t feel comfortable at first)
    • If you don’t know something you roll up your sleeves and work it out
    • You’re naturally curious and constantly looking to learn
    • You’re cool and calm under pressure
    • You’ll know what great design looks like and always ensure that everything that goes to the client looks as polished as it can be
    • You prefer to work in the dynamic environment of a fast-growing business but can understand and appreciate the workings of a slower, more established one
    • You don’t do politics. The success of the project and the well-being of the team is always front and centre
    • You’re emotionally intelligent and naturally put yourself in other people’s shoes
    • You are a creative person, bursting with ideas
    • You think through solutions before you’ve even flagged there’s a problem
    • You have a good grip on numbers
    • Ideally you’ll have experience working in a similar role in an agency or consultancy

    Why join us

    Business can drive meaningful change, but in a rapidly shifting world, good work needs to happen at pace.

    We believe the traditional agency model can no longer keep up. Proprietary processes, fixed teams and lengthy lists of services slow things down and keep the focus on what the agency can offer the client, not on what the client truly needs.  

    Our approach is laser focused on the client’s challenge. We build our teams from scratch, working with high performing independent talent to bring the right heads into the problem at the right time. The result is better work that helps brands get to where they need to be faster. To stay ahead in a rapidly changing world.

    We are young and ambitious. But we’re not about growth at all costs. We believe businesses should be built for long term, sustainable impact. That goes for our clients’ as well as our own. This mindset is built on our emerging culture of kindness, honesty and relentless curiosity about how we could do things better. We have big plans, including starting on the B Corp journey, and plenty to do. The time is right to come and join us – we’d love to get you involved.

    What we offer you

    • Exciting, challenging work with international names and startup brands such as Holiday Inn, Regent Hotels and Resorts, Nolii and Yawn.
    • Collaborate with some of the brightest minds in the industry
    • Plenty of responsibility and the chance to develop fast
    • Work from anywhere within the European time-zone (although you must be eligible to work in the UK)
    • Co-working office coming soon
    • Flexible working hours
    • Bespoke training tailored to your development needs
    • Salary 27-31k, depending on experience
    • Pension
    • 25 days holiday
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