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Customer Support intern at FERRYHOPPER

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  • Athens
  • fulltime
  • -
  • Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company!

    The company

    Ferryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 80 major ferry companies across 22 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travelers and keep improving our services.

    If you want to know more about the team, read about Ferryhopper in a nutshell.

    The Role

    Selling ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 41.000 different conversations with different customers; keeping all of them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a customer support intern to join our fast-growing team in Athens.

    The successful intern will be responsible to help in handling customers’ requests and maintain an excellent tailor-made customer experience.

    Main Responsibilities

    • Receive & process incoming calls & emails

    • Handle general requests in several communication channels

    • Execute ferry tickets cancellations, rebookings, and other inquiries

    • Handle force majeure such as strikes or extreme weather events, bulk changes

    • Communicate with Ferry operators and partners

    • Reporting of technical issues internally

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