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  • London
  • fulltime
  • ₤55,000 - ₤65,000 a year
  • -
  • About us 

    Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Our fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, our technology and services have been embraced by over 100 healthcare sites to date.

    Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

    Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

    About the role 

    As a Product Manager within our Product Management team, you will help Patchwork bring to life our product vision of a more humane and supportive approach to workforce management. You’ll get the opportunity to work with a multi-disciplinary team (Engineering, QA, Design, and Implementation) to launch, optimise, and scale products (either new or existing) within our end-to-end workforce management portfolio.

    As a Product Manager at Patchwork, you will be expected to own the outcome, be highly empathetic, and make informed decisions using data and insights. In this role, you’ll have the autonomy to tackle the most impactful problems that make a positive difference in the lives of staff within Health and Care.

    Key Responsibilities 

    • Contribute to and inform your product area's strategy and roadmap
    • Rally your team towards outcomes; demonstrating progress against product KPIs
    • Analyse and synthesise insights (e.g. user feedback, product data, sales pipeline, etc.) to inform product decision-making
    • Proactively identify and track product metrics that measure user, customer, and product performance
    • Work with a multi-disciplinary team (Engineering, QA, Design, Implementation, etc.) to deepen understanding of the problem space and shape solutions through continuous discovery and delivery
    • Work collaboratively with clients, stakeholders, and your team to balance and tradeoff between product opportunities that drive the most value for your product area’s target users and customers
    • Encourage continuous improvement within the team and with peers in other departments; proactively seeking feedback
    • Communicate with cross-functional and, product teams and key stakeholders frequently and effectively
    • Identify and anticipate risks and issues and proactively find solutions to any obstacle; escalating where necessary

    Requirements  

    • You can define and articulate business or user problems in simple terms, and explore solutions with the right balance of simplicity, flexibility and impact
    • You think about the problems you're solving and the solutions you explore, working from first principles and trying to understand real user needs
    • You are skilled in communicating your work, process, and product decisions to cross-functional stakeholders, and regularly seek feedback to improve your work
    • You are results-committed and know how to use data to both define user problems and to understand if (or to what extent) your solutions address those problems
    • You oversee and manage execution against the overall strategic direction for your Product area, ensuring that roadmap goals are met
    • You are happy to do whatever it takes to get the job done 
    • You have strong beliefs and views but are always open to cross-examining and adapting your perspective when encountering new perspectives and evidence. You like to be challenged and to challenge

    Nice to have 

    • You have experience working within a healthcare/NHS environment
    • You have experience working on workforce management systems
    • Experience in a fast-growth scale-up/start-up

    Benefits 

    • Hybrid office/remote flexible work arrangements 
    • 27 days holiday + bank holidays 
    • Dog-friendly office 
    • Flexible working hours 
    • Cycle to work Scheme
    • Pension scheme (Patchwork contributes 5% of salary)
    • Tech Loan Scheme (Macbook/Laptop + any necessary additional equipment you may require)
    • EMI Share Option Scheme
    • Perkbox + Perkbox Medical
    • Poncho (parental support and benefits)
    • Wagestream (get paid on your terms)
    • Employee Assistance Programme via Health Assured (well-being support)
    • £250 L&D Budget (autonomous spend - additional L&D supported upon request)
    • London HQ boasts games, snacks and socials
    • Travel expenses paid for (ask for more info)
    • Plus many cultural benefits such as workshops, book clubs, virtual events and more!

    Due to the size of our small team, we are unable to provide individual feedback on each application. If you have not heard from us within a week, unfortunately, you have not been selected for an interview. We pledge to always provide feedback to all applicants who reach the interview stages.

    Patchwork recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.

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