Graduate Role (Tech-for-Good Start-up) at Joy

Role: Graduate role (full-time) 

Location: London Farringdon/Kings Cross 50% + WFH 50% 

Salary: £25K rising to £30K over the graduate scheme 

Joy (www.thejoyapp.com) is a software-as-a-service (SaaS) company with customers across the health, social care, and community sector, covering over 7 million patients. We exist because 1 in 5 GP appointments are for non-medical needs, such as mental health, lifestyle factors and loneliness. 

What we offer: 

You will be a crucial member of our growing team with real responsibility from day one. You will work in our Customer Success Team to implement Joy across the UK. Your responsibilities could include:  

• Building strong relationships with our customers and being their trusted point of contact for day-to-day support. 
• Developing a comprehensive understanding of the Joy software and becoming a product champion, who can collaborate with users to deliver impact through Joy. 
• Managing the onboarding of new users and helping to create buzz around Joy. 

• Creating videos, writing how-to guides, and contributing to our customer knowledge base that empowers users to troubleshoot common issues with ease. 
• Using your product knowledge and understanding of customer requirements to inform our product development and roadmap. 
• Producing marketing materials (blogs, articles, etc) to be shared across different channels, hosting webinars, writing case studies, and supporting digital marketing. 

As a fast-growing tech start-up, we offer you an opportunity for your tasks to evolve quickly as you progress and your role to advance as the business scales. 

This role might be for you if: 

• You communicate clearly. You can explain just about anything to anyone, and you are comfortable communicating in writing, as well as in-person or over the phone. 
• You like helping people. You have great interpersonal skills, and you love building strong relationships with customers. You get a kick out of helping them to those aha! moments. 
• You create professional content. Whether it is a PowerPoint presentation or a customer document, your work is well structured and visually appealing. 
• You say “can-do” more often than “I can’t”. You have a track record of taking the initiative. 
• You plan and organise well. You can manage your own time and projects, but you also collaborate effectively with others on getting things done.  

• You know Microsoft applications inside out (PowerPoint, Excel, Word). 
• You are enthusiastic about learning new things. You would love to be a vital member of a fast-growing team. 
• You have completed a university degree in any relevant discipline. 

Extra awesome if you have: 

• At least 6 months’ experience working in a graduate position or internship (desirable). 

• Creative skills and a good eye for visual design. 
• Experience in delivering remote training and webinars. 

Next steps: We would love to hear from you! Please submit your CV, including 2-3 sentences on your background and what excites you about working for Joy.