The company

Ferryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 80 major ferry companies across 22 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travelers and keep improving our services.

If you want to know more about the team, read about Ferryhopper in a nutshell.

The Role

Selling ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 60.000 different conversations with different customers; keeping all of them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a Spanish customer support agent to join our fast-growing team in Athens.

The successful candidate will be responsible to handle customers’ requests and maintain an excellent tailor-made customer experience. We value people who take pride in their work and enjoy the challenge involved in delivering outstanding results.

Main Responsibilities

• Receive & process incoming calls, emails, chat

• Handle general requests in several communication channels

• Execute ferry tickets cancellations, rebooking, and other passengers' inquiries

• Handle force majeure such as strikes or extreme weather events, bulk changes

• Communicate with Ferry operators and partners

• Report technical issues internally

• Suggest improvements to the operational process to ensure the smoothest possible functioning of the team as a whole