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Operations Coordinator at Home Made

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  • London
  • fulltime
  • ₤24,000 - ₤26,000 a year
  • -
  • Operations Coordinator | Working with us:


    Detailed-orientated, loves organisation, a fast paced environment and a team player? Then our operations coordinator role could be for you!



    Location: Waterloo, London (office-based role - some flexibility post probation)

    Salary: £24K - £26K (Depending on experience)

    Working Day and Time: 9am-6pm or 10am-7pm (alternate between team) Monday to Friday plus every other Saturday (advanced day in Lieu for Saturday work)


    Working with us:
    An exciting opportunity for a organised and detail-oriented individual to join a dynamic and rapidly growing Sales Operations Team. We are looking for an Operations Coordinator to join our team and boost our capacity to deliver exceptional service to both tenants and landlords.

    This core of this role is coordaining our Sales Associate travel itineraries, managing landlord appointments, provide up to date information to prospective renters as well as managing all property access. The Operations Coordinator is a key to the team working effectively so an ability to work quickly with high attention to detail is key.


    About us:

    Home Made is a fast-paced and exciting Property Tech company changing the industry for landlords, tenants, and employees. We've developed brilliant technology and brought together a hardworking and talented team. Together, we are making the process of renting a property better for thousands of people, and this is just the beginning. 

    Role and Opportunities:

    Include but not limited to…

    • Building rapport and managing relationships with both landlords and tenants to ensure that our scheduled events happen without any issues
    • Manage our events through the CRM system (confirming and updating the correct information)
    • Feed back any relevant information to different teams regarding ongoing viewing requests
    • Coordinate Sales Associate's travel itineraries and manage all events in the calendar
    • Make sure that customers are always up to date with the latest, most relevant information regarding their appointments
    • Consistently look for opportunities to increase the number of viewings that can be delivered by our Sales Team
    • Manage WhatsApp for business accounts, ensuring that customers are provided with accurate information, and calls to action where required.
    • Conduct regular audits on all relevant information regarding properties and access providers to ensure the system is up to date
    • Liaise with teams in the business to help with securing access for all appointments
    • Updating Sales Associates, renters, and landlords if there are any changes
    • Responding promptly and professionally to calls and emails to make sure that customer queries are dealt with according to our best practices
    • Help with the development of the department by taking part in ad hoc project work that will add value to current processes and customer experience 


    About You:

    • Relentlessly team-oriented – you enjoy working with those around you and thrive in a mutually supportive working culture
    • High EQ – You should be able to identify the customer’s needs and ensure they feel comfortable at all stages of the process
    • Excellent interpersonal skills - You must be well-equipped to deal with the urgency during what is a stressful time for landlords and tenants and manage any issues with sensitivity and diplomacy
    • Exceptional attention to detail
    • Great decision-making and problem-solving skills
    • Exceptional written and spoken verbal communication skills


    Home Made Benefits:

    • 24 days leave + your birthday off!
    • Office events (summer social and Christmas party)
    • Social activities including sporting events (netball, football, basketball)
    • Dog-friendly office
    • Weekly happy hour in the office on Fridays
    • Opportunities to upskill in your career through our Learning and Development Programs
    • Employee perks – discounts for your favourite stores, cinema etc
    • Half day yearly charity day
    • Weekly fruit
    • The most important benefit is the people - joining a fun and dynamic team that is looking to change the lettings industry!


    We are an equal opportunity employer


    Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

    Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us.

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