Do you want to join us on our mission to shape democracies for the digital age? Are you looking for an international and fast-paced, yet collaborative and inclusive environment to thrive in? You have come to the right place.

CitizenLab, a global social impact scale-up with its European HQ in Brussels and presence in the US, works to make public decision-making more participatory, inclusive, and responsive. The SaaS platform is already being used by 400+ local governments and organizations in over 20 countries, facilitating two-way communication between governments and their residents. Since it was founded in 2015, CitizenLab has given 1,000,000+ community members a direct voice in local politics, has earned recognition as the 'Best Social Impact Startup in Europe', and was featured in outlets such as The New York Times and Forbes.

CitizenLab is looking for purpose-driven talent to join us on our mission to enable millions of people in cities across the globe to shape the future of their communities.

Product Designer at CitizenLab

As a Product Designer, you play a key role in shaping our consultation methods and overall platform structure to help policy-makers host engaging and meaningful consultations with their constituents. You help create solutions that make sure every voice is heard by processing and analyzing unstructured input generated by the community to better inform public decisions.

You are a member of the cross-functional Methods and Structure squads, with two Product Manager and nine Engineers. We have clear objectives in terms of product outcome, and the autonomy to make them happen. You work closely together with the squads throughout the whole product discovery and delivery process. In this role, you will report to the team lead of the Product team.

Your responsibilities include:

• Together with your squads, internal stakeholders, and end users, you work out different concepts for the problems researched by the product manager;

• You use research techniques to inform your design decisions, and leverage tools such as wireframes, sketches, and live-data prototypes to test and improve product experience in collaboration with internal and external stakeholders;

• You design components, interactions, and transitions in Figma and you thoroughly test the usability of the solution with real users and real data;

• Together with other product designers and front-end engineers at CitizenLab, you continuously raise the bar in terms of design quality and process efficiency.