Read more on our website: https://www.kiplot.com/careers/customer-success-manager/

Who we are

Kiplot enables large organisations to turn their strategy into reality.

Business strategy is about building a plan to be better tomorrow than you are today. Getting this right can be the difference between leading the market and total irrelevance. Kiplot is an enterprise SaaS platform that gives organisations the power to easily plan, prioritise, fund, and manage their projects to deliver on their strategy.

Right now, managing large numbers of projects and interwoven technology roadmaps is a painful issue for executives and their teams. They feel like they’re flying blind, unable to make sense of the noise generated through endless PowerPoint and Excel reports. Kiplot gives them the capability they need to steer their organisation towards their vision.

This market and problem space (known as PPM) is not new - it's already worth over $4 billion, and is projected to grow by 50% over the next 4 years. But the solutions landscape is dominated by outdated legacy players (most over 15 years old) who can't keep up with the emerging landscape of technology and digital transformation.

Kiplot belongs to a new breed of enterprise software. Beautiful, visual, interactive, easy to use and endlessly configurable without the need for technical expertise or paid support. Our customers rave about the product and the business outcomes it drives for them. Now we just need to get it in front of more people.

We’re a start-up backed by a consortium of angel investors planning to raise Series A within 12 months. Despite being a young start-up, Kiplot's platform is already relied upon by some of the world’s biggest and best known financial services companies in the UK and abroad. We are looking for fun, smart and creative people to join us as we transform the working lives of hundreds of thousands of people.

About the Role

As Customer Success Manager, you will play a key part in the long term success of our clients, globally.

You will be instrumental in building long-lasting relationships with our customers and making them realise significant benefits from our software. You will empower our sponsors and super users by imparting expert product knowledge and delivering high quality training.

You will be working in a fun and supportive team of creative, curious, hardworking, and driven people who genuinely care about making a difference for our customers.

A typical day will see you:

• Working directly with senior stakeholders to enable them get the most out of Kiplot
• Working with our customers to help them transform their legacy business processes using Kiplot
• Building deep, long lasting, “trusted advisor” relationships with our customers
• Develop training strategies to drive usage of the product and grow the capability of our users
• Preparing and delivering on-going training on all aspects of the product
• Managing customer expectations in line with our product roadmap
• Prioritising and managing service requests with our customers

About you

You’re a doer not a procrastinator. Boredom is your enemy. You have a passion for problem solving and feel great satisfaction at ploughing through a todo list – especially when you see the direct impact it has on the lives of customers. You’re able to work autonomously and recognise the importance of managing competing priorities.

You like working directly with customers and dislike working on a problem without the real-life context. You enjoy talking directly to customers and understand that the most valuable relationships are collaborative, not servile.

You love technology and aren’t scared of it. You understand the importance of data, and probably know your way around a spreadsheet.

Skills and experience:

Must haves:

While there are some important foundations that will help you get started, this role is for people keen to learn – we’ll teach you everything else you need!

• 1+ years experience in a customer facing role
• Some experience of project management
• Experience of building and maintaining solid stakeholder relationships
• Ability to prioritise competing requests and manage expectations accordingly
• Some data analysis experience

Optional bonus points:

• Undergraduate degree from a top university
• Experience working with enterprise organisations
• Experience of work management tools like Jira
• Experience in SQL and/or data visualisation
• Experience developing and/or delivering training
• Willingness to travel to customer sites both nationally and internationally if required

Not sure if you're qualified?

Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.

At Kiplot we embrace diversity and are committed to equal opportunities. We are actively recruiting a diverse and inclusive team so we encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the requirements list above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and Kiplot.

Why Join Kiplot

We work hard to build an outcome-focused culture that welcomes and makes the most of different thinking styles, while embracing work-life balance. We offer flexible working between home and the office. Teams choose their location based on a combination of preference and customer demands.

Joining a start-up means your role will evolve as the company changes and that will bring different growth opportunities to develop your career. Everyone at Kiplot is keen on learning, sharing knowledge and having fun while building a remarkable company.

Our monthly socials are popular and have so far included virtual clay pigeon shooting, real life Mario kart, escape rooms, and pizza making!

Our office in Old Street, offers breakfast, endless coffee, tea and fruit, there’s beer and pizza every Thursday – and is pet friendly!

We also have “takeaway Fridays” – an initiative that started in lockdown but seemed too popular to stop. Every Friday lunchtime, Kiplot puts £20 towards your lunch to order something delicious to your home, or to the office..

• Competitive starting salary
• Early-stage equity/options
• Flexi-working (Office in Old Street)
• 28 days annual holiday
• Pension scheme
• Top-end computer
• Screens and other homeworking setups as required
• Pet friendly office

Read more on our website: https://www.kiplot.com/careers/customer-success-manager/