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Customer Service Executive at Fussy

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  • London
  • parttime
  • ₤23,000 - ₤25,000 a year

  • Take the lead on ensuring our customers' happiness.

  • Responding to queries, update customer accounts and ensuring all customer issues are resolved effectively across all of our customers channels ie. email and social media platforms and with the fusys tone of voice.

  • To go above and beyond to provide customer happiness, for example calling customers to get feedback.

  • Provide feedback to the founders on any ongoing issues or areas where we can make our customers even happier.

  • Identify areas where customers might need more information or reassurance in order to make a purchase.

  • Look for new opportunities and initiatives that we could implement to improve customer happiness. 

  • Be aware of the latest trends in customer services and direct to consumer businesses.

  • Helping with general administrative tasks across the team to ensure the business runs smoothly.

  • 3 days a week with flexibility to do more days

  • Salary £23-25k Pro Rata

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