You’ll be responsible for monitoring the product functionality, investigating bugs, working with the CS team, setting up queries and ad hoc data analysis whilst working alongside the product, CS, marketing and engineering teams to make sure the users are getting the best experience possible. As we grow, we will be adding more people to the team. This will allow the successful candidate to refine their role.

What you'll do:

• Analyse data using SQL (and Python knowledge would be a bonus)
• Develop and optimise daily operational process controls
• Determine areas of improvement within the app
• Carry out process controls
• Monitor internal and third-party functionality
• Timely and accurately deliver operational tasks defined by the Operations Manager & VP of Operations
• Assist CS in providing the best customer support they can
• Perform manual tasks to ensure functionality is working as required
• Identifying, investigating and resolving client account discrepancies
• You will contribute to defining and determining product development opportunities

What we’re really looking for:

• Microsoft Excel / Google Sheets - Basic to Intermediate
• SQL - Basic level 
• Willingness to learn and drive efficiency
• Numerate with an analytical mind and strong problem-solving skills
• Meticulous with attention to detail
• Proactive with our core value “Make it Happen” in mind
• Fast learning, with the ability to multitask and prioritise workload appropriately
• Smart, with the ability to find solutions independently

Nice to have: 

• SQL - Intermediate level (+ knowledge of Python is desirable)
• You have worked in a tech environment before or have a strong interest in FinTech (think challenger banks, crypto and app-based investing)

What we’re really looking for: ✍️

Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.

Although we’re in the financial space, and under the scrutiny that comes with it, the current operations team works well together, and even sometimes with a smile. We’re sure you’ve got the right skills, otherwise you would have stopped reading by now, so let us be clear on what will make us want to work with you.

We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.

At the interview stages we will be looking for empathy, eq, fun stories, and ability to smile even when things are tough. 

PERKS 🎁

• £28,000 - £32,000 depending on experience
• Discretionary share option bonus every 6 months
• Workplace pension scheme (Employer: 3% / Employee: 4% / Tax Relief: 1% / Total: 8%)
• Free ChipX subscription for UK-based employees
• We are an equal opportunity employer and value diversity
• Flexible working arrangements, you would be expected to work from the London office every Thursday
• Unlimited holiday (policy not to count) ✈️
• Annual allowance of £1500 used towards your personal development
• Wellness allowance of £30 per month
• Company laptop
• Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀

Our Interview Process: 📖

1. Video Screen with someone from our Talent team
2. Video interview and technical pairing session with the Operations Manager
3. Final interview with VP of Operations