Job Title: Customer Success Manager (B2B)

We are a rapidly growing B2B2C fitness app - GoJoe - which has clients including PwC, Amazon, Diageo, PayPal, etc. Our app is a hybrid consumer and B2B app, providing social fitness solutions for workplaces including via our innovative virtual team challenges, content from Olympians and experts and social, gamified functionality.

We are seeking a results-driven Customer Success Manager who will be responsible for managing and growing our B2B client base. As a Customer Success Manager, you will be a vital part of our team, working closely with the CEO and head of content to scale and grow our business rapidly.

Responsibilities:

• Act as a point of contact for B2B clients, building and maintaining long-lasting relationships
• Understand clients' business needs and provide strategic advice on how to best use our app to achieve their goals
• Provide excellent customer service to ensure client satisfaction and retention
• Work with the sales team to identify new opportunities for growth and expansion within existing clients
• Conduct product demos and training sessions for clients to ensure optimal usage of our app
• Monitor client usage and provide regular reports to clients on their performance
• Be the voice of the customer and provide feedback to the product team to improve the app's functionality and features
• Be involved in marketing campaigns to drive engagement and retention among B2B clients
• Manage and coordinate customer success initiatives to ensure seamless delivery of services to clients

Requirements:

• Some experience in B2B customer success or account management roles, preferably in a SaaS environment (but not essential)
• A passion or interest in wellbeing - or even a background in it - would be hugely beneficial
• Excellent communication and confident interpersonal skills, with the ability to build strong relationships with client
• Knowledge of SEO and social media marketing is a plus but not essential
• Ability to work independently and manage multiple projects simultaneously
• A roll-up-your-sleeves attitude and willingness to execute 

We're a small but very fast-moving and tight-knit team looking to disrupt the stale and corporate B2B wellbeing industry.  Our main requirements are hustle and hunger...we're looking for people to come on the journey with us 👊