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Technical Support L1 Lead at Vivacity Labs

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  • London
  • fulltime
  • ₤35,000 - ₤40,000 a year
  • -
  • We are looking for a passionate Technical Support Lead to join our Technical Operations team. Salary: £35,000 - £40,000 pa. Reporting to: Rachel Holden, Technical Operations Team Lead.Location: London with work from home and flexible options. 
    About us
    At Vivacity we're making cities smarter, using our cutting edge AI to support sustainable, citizen-centric transport networks. We raised our Series A in early 2021 and have been through a period of huge growth. You can read more about our values and what it's like to work at Vivacity.
    We are currently rolling out thousands of sensors across the UK, Europe and beyond. Our technical operations team is responsible for the remote deployment, monitoring and management of our network of Internet of Things sensors. This includes a combination of using internal tools and navigating Linux operating systems to deploy software, calibrate new data feeds and validate their accuracy.  Our L1 support team will be the first one to respond to any errors that appear in our system.
    About you
    You are someone with a natural curiosity or passion for technology. Ideally, you have a couple of years of experience in a Technical Support or Operations role, and eagerness to learn all about our technology. This role has team management responsibilities so we’re looking for candidates with previous management experience.
    We’re passionate about developing all of our team members and there will be opportunities for this role to develop into many multi-disciplinary areas of the organisation alongside leadership development.
    What you'll be doing:
    • Managing queries from internal and externals sources
    • Managing a team of technical support staff with a roughly 25:75 split of hands-on vs people management
    • Gathering analytics and preparing reports for the TechOps Team Lead
    • Opportunity to progress into different technical and non-technical functions of the company
    • Occasional setup and validation and verification of our AI sensors
    • Alert and notification management

    What we need you to have:

    • Expected 3 years of work experience, preferably within a technical environment, bonus if from a Technical Support function
    • Desire and experience necessary to lead a busy team (1 year previous management experience expected)
    • Interest or understanding of Internet of Things devices
    • Interest in data and analytics
    • Passion for technology for positive impact and change
    • Experience with Linux is a plus!

    What we offer:

    • 25 days of holiday
    • Flexible working hours and work from home
    • Up to 30 days per year work from abroad
    • Up to 3 flexible bank holiday days
    • 3% employer pension contribution
    • £200 total working from home budget
    • £850 per year learning and development budget
    • Enhanced parental leave
    • Up to 3 ‘childcare’ or ‘dependant’ days per year
    • Mental health support through Spill
    • Discounted gym memberships through GymFlex
    • £50 per person per quarter team social budget
    • Additional entertainment budget and company parties
    • Office food and drinks
    • Optional Bupa healthcare and dental care through salary deduction
    • Eye care vouchers
    • Seasonal Flu jabs
    • Cycle to work scheme
    • Payroll giving through salary sacrifice
    We offer flexible working options and a benefits package that includes a personal training budget, an annual company away trip and regular, varied social events. This is an exciting opportunity to take an active part in shaping the future of an energetic company dedicated to revolutionising the way our cities work. 
    We know that diverse ideas and perspectives drive innovation and make us better. We are creating an environment where everyone, from any background, can do their best work. We're an equal opportunities employer and all applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background. If you need any reasonable accommodations to help you perform at your best during the application process, please let us know.
    Proud member of the Disability Confident employer scheme
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