UK Remote OR Cardiff | Salary range starts at £45,000 + Benefits | Fixed-term for 12 months

About us:

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

What you’ll be doing:

As a Lead QA Analyst you will be responsible for improving the quality of our service and enhancing the customer experience. You will have the opportunity to have a real impact on crucial problems that affect customers and Monzo. You will be working with internal stakeholders closely to ensure that effective assurance information is extracted and analysed from Monzo databases. A key requirement of the role is supporting the team to build Management Information (“MI”) dashboards, databases and QA assessment

• Leading the required monthly governance meetings where relevant metrics will be reviewed and plans created in partnership with stakeholders.
• Maintaining and developing QA forms, processes and systems, so that they are scalable, whilst remaining customer-centric and compliant.
• Building MI to assist in the review of QA assessment team results, to determine what errors are occurring and propose actions to prevent recurrence.
• Driving improvements of processes, procedures and knowledge management;
• Being flexible with responsibilities and having a positive attitude towards any changes to the role, company/departmental objectives, priorities and targets
• Managing a small team of Senior Experts to help coach, support and guide them with their own professional and personal goals.

Your day-to-day

• Supporting the QA Lead to deliver consistent, compliant and outcome focussed QA reviews, and provide assurance against Key Risk Indicators across Monzo.
• Being a role model, supporting your peers and your team to drive improvements
• Leading medium to large scale projects to improve the QA function

ℹ️ As this is a fixed-term opportunity, we can only accommodate notice periods of 4 weeks or less

You should apply if:

• You have experience within a regulated sector either in a risk and/or QA related role
• You can demonstrate good people management/People Development experience
• You are comfortable in developing data capture forms and datasets; forms - data knowledge and experience is essential
• You have experience of analysing data to identify issues and drive improvements
• You have a tenacity to solve problems, applying a logical approach to issues
• You have a strong attention to detail and analytical skills;
• You can provide constructive feedback to enable personal growth and development
• Ability to identify risks and prevent, manage and/or escalate as appropriate
• You have a notice period of 4 weeks or less

The Interview Process:

Our interview process involves 4 main stages:

• Short call with a Monzo Recruiter
• Short video-call with the Hiring Manager
• Data task (to be completed at home)
• Competency-based interview x 2

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on hiring@monzo.com

⏳ Applications close at 6pm on Monday 8th May

What’s in it for you:

Salary range starts at £45,000 + benefits

Cardiff office or Remote in the UK

Learning budget of £1,000 a year for, training courses and conferences ➕ And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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