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Social Community Manager at Seatfrog

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  • Remote
  • fulltime

At Seatfrog, we're shaking up the rail industry with our innovative platform that's changing the game for rail operators and passengers alike. We were the first to market with our solution that enables rail operators to sell unsold first-class seats, generating ancillary revenue and providing passengers with incredible upgrade deals. We've come a long way since then; constantly pushing the boundaries and have since expanded our platform to allow passengers to buy train tickets, as well as swap their trains for another service. But we're not done yet - we have more exciting products on the way that will transform the way people experience rail travel.

As our brand new Social Community Manager, you will be responsible for executing Seatfrog's social media strategy, building and growing our online communities, and fostering engagement with our customers.

Your responsibilities will include:

  • Grow Seatfrog’s social media engagement, working with our incredible Seatfrog users who already create unprompted UGC
  • Manage and create owned content (with creative team) for day-to-day social channels
  • Find and manage social conversations, working with team to manage social tone of voice and style
  • Work with the wider marketing team and our partners to deliver multi-channel campaigns
  • Execute community growth, building on the user’s love of our product
  • Work with Marketing, Product and Customer teams, consistently gathering feedback from our community to inform Product development
  • Track, analyse, and communicate key quantitative metrics

We're looking for:

  • Experience in managing social media in a startup environment, preferably for consumer apps
  • Sociable in personality, engages easily with people to build relationships online
  • Creatively-led to work well with creative team to develop distinctive social tone of voice and design of social assets
  • A good writer that can adopt and develop the Seatfrog tone of voice across social conversations and content

Piqued your interest?

It gets better - at Seatfrog, we believe in flexible working and ensuring the perfect work/life blend. That's why we offer a range of benefits that help our employees balance their personal and professional lives, including:

  • 4-day work week, so you can enjoy more time for the things that matter most to you
  • Enhanced parental leave, because we know family comes first
  • Health insurance, to help you stay healthy and happy
  • Workplace nursery scheme, to help ease the burden of childcare costs
  • EV Leasing, and enhanced Cycle 2 Work scheme, to make it easier for you to get to get around while still reducing your carbon footprint
  • True remote-first environment - we have a great office near Tower Hill should you wish to use it, or we're happy for people to be fully remote (or a bit of both!)

Join us at Seatfrog, and be a part of the team that's disrupting an industry, transforming the way people experience rail travel, and creating a better future for all. We offer a flexible and supportive work environment, great benefits, and the chance to work on cutting-edge projects with a team of talented and passionate individuals. Let's revolutionise the rail industry together!

At Seatfrog, we consider diversity a strength - inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application.

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