Freebird Club is a peer-to-peer social travel & homestay club for the over 50s. It offers an accessible new mode of travelling for older people, a fun way to meet and enjoy social & cultural interaction, and a means to unlock value in their homes and earn income in later life. Positioned at the intersection of traveltech and agetech, where the silver economy meets the sharing economy, Freebird addresses social issues such as loneliness and lack of opportunities for older adults through a tech enabled community model. Our mission is to connect, empower and enrich the lives of older adults through meaningful travel & social experiences.

Our ambitions are big, bold and global. We are looking to build a highly talented, mission-driven team that is excited at the prospect of enriching the lives of older people globally, and creating a more age-friendly and accessible world that we can all look forward to growing old in.

Freebird Club is backed by Founders Factory and Nesta. Founders Factory builds and funds start-ups together with exceptional entrepreneurs and the world's leading companies. We are currently participating in their mission-focused accelerator program centred on healthy ageing. We have also just secured a sizeable public grant from UKRI to pursue our impact mission.

We are looking for an ambitious & entrepreneurial B2C Product Manager who is passionate about building products that customers love. You will join a small but growing team and work in a cross-functional environment to design, build and roll-out products/features that fulfil the company’s vision. You will drive the product strategy to deliver product in line with our mission, user needs, data and market insight. You will be part of a dynamic, fast-paced, supportive environment with lots of opportunities to get involved in strategic and operational initiatives. You will be the glue in the team - at the intersection between engineering, product, customer support, marketing - driving us forward to deliver the best possible Freebird product. This is a role for someone who wants to use their Product Management skills in a creative and impactful context for the betterment of society. If you are motivated by improving the lives of older adults and shaping the future of positive ageing this is the role for you.

NOTE: London UK centric; remote first. 

*** Funding requires that the role is UK based for payroll & tax***

Responsibilities include

• Working with the CEO and CTO to hone the vision, strategy and roadmap of the product
• Drive product strategy and identify opportunities to quickly deliver customer value
• Scope and prioritise product development activities based on business and customer impact, and translate market needs into product cycles
• Gain deep understanding of customer experience, identifying and filling product gaps 
• Generate new ideas that increase value, improve customer experience, and drive growth and engagement of our community 
• Work with all stakeholders, especially customers and team, to deliver a product roadmap that clearly articulates the vision of the product, and aligning teams towards it
• Design, iterate, measure, optimize — prototyping and testing with real users to guide our design process and to ensure what we build delivers real value
• Assume responsibility for user research and work closely with designer to optimise UX
• Create a process for sharing user feedback instantly with the relevant teams, including describing how problems can be addressed
• Manage sprint planning and product backlogs
• Manage user acceptance testing and launches
• Work closely with development team to ensure fast time-to-market & optimal resources
• Implement product changes with A/B tests to ensure that each change is positive
• Work closely with marketing to identify & prioritise product requirements by providing competitive analysis and customer use cases
• Evaluate promotional plans to ensure they are consistent with product strategy 
• Obsess about product-market fit
• Help formulate market growth strategy, including segmentation, pricing, positioning, differentiation and how that feeds growth (both customers and revenue)  
• Help identify and develop strategic product, channel and market partnerships

Required Skills & Qualities

• 4+ years’ experience in product management 
• Proven ability to develop product and market growth strategies 
• Skilled in user experience and research, with a good understanding of wireframing, A/B testing, user interaction and visual design
• Track record of B2C platform delivery of a reasonable scale and complexity
• Ability to form strategy and business decisions based on data analysis
• Ambitious and entrepreneurial, a go-getter looking for a big opportunity
• Excellent written and verbal communication skills
• Solid technical background with understanding and experience in software development 
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Passionate about creating positive social impact, particularly for older adults 
• Relevant degree (in Computer Science, Engineering or equivalent preferred)

Desirable Experience

• Led the development and delivery of the product roadmap in a B2C company
• Experience with online marketplaces
• Knowledge & experience of co-design practices
• Previous experience in a fast growing tech start-up
• Experience of hiring and growing a team
• Reasons to care about our mission to connect and enrich the lives of older adults

What’s in it for you?

• Salary £50-£65K with equity options
• Generous pension scheme and annual holiday entitlement
• Coming in at exciting early stage in an award-winning impact start-up
• Remote-first & flexible culture: we believe in outcomes over time-keeping
• Opportunity to help build a team as we scale
• Use of Founders Factory office at a fantastic location near Covent Garden, London
• Be part of the Founders Factory entrepreneurial ecosystem - one of the world's top start-up accelerators, with access to some of the very best free training, advice and contacts. You can avail of support and learnings from successful founders and start-up experts to develop your skill set.
• Impact – your work will have meaningful impact in improving the lives of older people
• Personal development – you will have exposure to all aspects of the business with rare opportunities for learning and growth
• Autonomy – you will own areas of responsibility and have goals to deliver against
• Work from home – this is a remote first role with occasional team days in London

We are committed to building a diverse culture and are eager to receive applications from all backgrounds. All applicants will receive consideration for employment without discrimination.