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Customer Success & Implementations Manager (Health Tech SaaS) at Joy

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  • London
  • fulltime
  • ₤30,000 - ₤34,000 a year

Role: Customer Success & Implementations Manager

Location: London Old Street/Kings Cross 3 days per week

Who we are: a SaaS company with a purpose ❤️

Joy ( is a funded health-tech start-up covering over 10 million patients. We exist because 1 in 3 people visit their GP with a health and wellbeing challenge that cannot be solved by doctors or medicine alone, such as loneliness, isolation, or financial worries.

As a leading software provider for "Social Prescribing", we are on a mission to improve the lives of millions of people by enabling a more holistic approach to health that emphasises personal values, identifies the root causes of problems and addresses underlying social determinants of health. Our platform makes it as easy to connect someone to a life-changing support service in their local community as it is to prescribe an anti-depressant.

What we offer: A hands-on role with responsibility 🚀

You will be a crucial member of our growing team with real responsibility from day one. You will work in our Customer Success Team to scale Joy across the UK. The role focuses on project management, customer support, operations, and account management. Your responsibilities will include: 

  • Project managing the implementation of new deals across 100's of GP surgeries and helping to create buzz around Joy
  • Troubleshooting technical issues that our customers are facing and helping them to configure the software properly
  • Developing a comprehensive understanding of the Joy software and becoming a product champion, who can collaborate with users to deliver impact through Joy
  • Building strong relationships with our customers and being their trusted point of contact for day-to-day support
  • Creating videos, writing how-to guides, and contributing to our customer knowledge base that empowers users to troubleshoot common issues with ease
  • Using your product knowledge and understanding of customer requirements to inform our product development and roadmap

As a fast-growing tech start-up, we offer you an opportunity for your tasks to evolve quickly as you progress and your role to advance as the business scales.

This role might be for you if:

  • You have 2+ years of working in a tech company in a Customer Success/Operations/Account Management role
  • You love technology! You relish the experience of mastering complicated new apps and software tools.
  • You communicate clearly. You can explain just about anything to anyone, and you are comfortable communicating in writing, as well as in-person or over the phone
  • You like helping people. You have great interpersonal skills, and you love building strong relationships with customers. You get a kick out of helping them to those aha! moments
  • You have exceptional planning and organisation skills. You can manage your own time and projects, but you also collaborate effectively with others on getting things done
  • A good degree in any relevant discipline.

Next steps: We would love to hear from you! Please submit your CV, including 2-3 sentences on your background and what excites you about working for Joy as well as your preferred hours.

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