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Account Manager at Ultramed
go back to Customer Support Jobs- Remote
- fulltime
- ₤30,000 - ₤35,000 a year
We are looking for an account manager to join our team to help deliver our products to help healthcare teams improve the lives of thousands of patients weekly.
Salary Range: £30-35k
Our mission
At Ultramed we’re on a mission to empower patients through technology and freeing healthcare teams to do what matters: caring for their patients. We believe software has the potential to change the way we deliver healthcare and help us live happier, healthier lives. We work hard every day to move the needle and deliver on that promise.
What we do
Ultramed's platform allows patients to securely share their personal health information with their healthcare teams. With Ultramed, healthcare teams can request information from a patient to help plan upcoming operations or procedures. Our platform reduces the number of unnecessary appointments for patients, improves patient safety and increases efficiency for healthcare providers.
Who we are
Ultramed is an award-winning company serving patients and healthcare providers in the UK and abroad. We won a King's Award for Enterprise: Innovation in 2023. We are backed by the NHS Innovation Accelerator and are recognised by the UK Department of International Trade as one of the UK’s top 100 digital health companies. We have a smart, dynamic and diverse team working together to improve healthcare.
What you'll do
- Be the primary contact for customer account management, overseeing implementation, maintenance and contract growth
- Foster strong relationships with our customers, helping them to maximise the value they get from our products
- Maintain regular communication with key stakeholders from your accounts
- Monitor product usage and proactively identify opportunities for improving customer satisfaction
- Contribute to refining and improving our implementation and onboarding processes
- Provide cover and support for our Client Support Officers when necessary on our support desk
- Communicate customer feedback, feature requests and bug reports to our product team, contributing to product enhancement
- Embrace the collaborative approach within the Ultramed team to achieve our collective objectives
Requirements
Essential:
- A minimum of 3 years experience in customer-facing, training, or account management roles.
- Excellent written and verbal communication skills
- Highly organised and methodical, and adept at managing a wide and varied workload while meeting deadlines
- Great IT skills, with the ability to communicate technical information in a simple way
- Willingness to cross cover roles with colleagues
- Flexible approach to tasks required of the role including willingness to undertake further training and development as required and as the company expands
- The ability to work independently from home with a suitable work environment and internet connection (all necessary equipment will be provided)
- Commitment to our equality, diversity and inclusion policies
- Willingness to travel within the UK on occasion
- You are resident for tax purposes in the United Kingdom
Desirable:
- Experience working in digital healthcare
- Experience working in a software company
- Experience using Zendesk (or similar software)
Benefits
- Fully remote and flexible working
Work from wherever you work best with control over your work hours** - Working From Home allowance
Tax-free monthly allowance to cover additional costs - Pension Match
We will match your contributions above the statutory requirements up to a total contribution of 14% (6% employer, 8% employee split) - Profit-Sharing
We set aside a proportion of our annual profits and distribute it equally amongst our team - Share Incentive Plan
Tax-free shares are issued regularly so it builds up your shareholding and longer-term value for you - Loyalty annual leave bonus scheme
Starting with 20 days of annual leave with 3 additional days at Christmas, we award 1 additional day of annual leave after 12 months, a further 2 days after 24 months and then a further 2 days after 36 months. In addition, you will be entitled to 1 additional days leave on your birthday. The day will usually be taken on your birthday if it is a working day but can be added to your overall leave allowance - Top-notch equipment We will buy you a new MacBook and other required peripherals as needed
- Home office stipend You can request purchases to help equip your home office
- Education budget You can request additional educational activities including courses, books, conferences and webinars
- Contribution toward co-working space We will contribute towards a co-working space on a case-by-case basis if you are unable to work well at home
- Free eye care We will pay for an eye test once a year with Specsavers
- Flexibility for parents and carers We will work with you to structure work around your family, not the other way around
*Job role specific
*Being available for scheduled meetings within core hours of 10:00 - 16:00