So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energists and we aren’t done. Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are going to succeed in that mission by leveraging technology, remaining customer-centric and hiring people with a passion for sustainability. 

If you're thinking of joining us then your timing couldn't be more perfect. In late 2021 So Energy joined forces with ESB Energy to become the UK’s next big green energy supplier.

Our People - So Energists

Whether you are helping our customers gain energy independence through solar panelling and EV charges or delivering best-in-class customer service to one of our renewable energy customers there are six things all So Energists have in common, our Values:

Clear

Honest

Ambitious

Inquisitive

Caring

Sustainable

Job Description:

As a Customer Care Resolutions Advisor at So Energy, you will play a crucial role in ensuring our customers have the best experience possible. You'll be the first point of contact for customers with concerns or issues, and your primary responsibility will be to resolve their complaints efficiently and effectively.

Requirements

Key Responsibilities:

• Address customer complaints and issues in a timely and empathetic manner.
• Investigate and analyse customer concerns to determine the root cause and provide appropriate solutions.
• Maintain detailed records of customer interactions and resolutions.
• Collaborate with other departments to ensure complaints are resolved to the satisfaction of our customers.
• Ensure complaint handling timescales meet OFGEM requirements, maintaining accurate and up-to-date records in the complaints database.

Qualifications:

• Previous experience in complaints handling or customer care is required.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Empathy and a customer-centric mindset.
• Ability to work well in a team and collaborate across departments.
• Proficiency in using customer support tools and software.

Benefits

• A competitive salary plus up to 10% performance-related bonus
• 25 days holiday, plus bank holidays, and an extra day holiday for your birthday
• Last Friday of each month nibbles and drinks in the office
• Work three days from home after your probation period (download speed of 20mbps and upload speed of 11mbps required)
• Great reward and recognition
• Join a unique culture that embraces peoples ideas and fosters collaboration across the business
• Use of the Hastee platform to access some of your pay in a pinch
• Enhanced Maternity and Paternity leave
• Access to Perkbox+ including the Wellness Hub
• Life assurance 4x base salary

At So Energy, our employees are just as important to us as our customers. We will provide training and support your development throughout your career.

So Energy cares about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all. As an equal opportunity employer, there are also several steps we take to accommodate candidates and employees with disabilities including additional time on tests during the interview process and specialist equipment for those employees that require it.

If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up to date version of your CV.

Closing date for applications Friday 22nd September 2023