So Energy was created in 2015 because we know there’s never a good reason to have a bad experience with your energy provider. Since then our renewable energy business has grown rapidly, with over 300,000 customers and 300+ So Energist and we aren’t done. Our next goal is to supply renewable energy to 1 million UK customers by the end of 2026 and we are going to succeed in that mission by leveraging technology, remaining customer-centric and hiring people with a passion for sustainability. 

If you're thinking of joining us then your timing couldn't be more perfect. In late 2021 So Energy joined forces with ESB Energy to become the UK’s next big green energy supplier.

Our People - So Energists

Whether you are helping our customers gain energy independence through solar panelling and EV charges or delivering best-in-class customer service to one of our renewable energy customers there are six things all So Energists have in common, our Values:

Clear

Honest

Ambitious

Inquisitive

Caring

Sustainable

Requirements

• Act as a point of escalation for complex issues.
• Triage and handle unresolved complaints, and liaise with back-office for resolutions.
• Coach team on effective complaint resolution and objection handling.
• Collaborate with Team Leaders to drive performance by contributing to QA, coaching, meetings, and recruitment support.
• Analyze team performance, identify areas of improvement using Looker, and liaise with Workforce Management.
• Address customer complaints, resolve issues, and escalate when necessary.
• Collaborate with customers to troubleshoot and resolve meter-related issues

Benefits

• A competitive salary plus up to 10% performance-related bonus
• 25 days holiday, plus bank holidays, and an extra day holiday for your birthday
• Last Friday of each month nibbles and drinks in the office
• Work three days from home after your probation period (download speed of 20mbps and upload speed of 11mbps required)
• Great reward and recognition
• Join a unique culture that embraces peoples ideas and fosters collaboration across the business
• Use of the Hastee platform to access some of your pay in a pinch
• Enhanced Maternity and Paternity leave
• Access to Perkbox+ including the Wellness Hub
• Life assurance 4x base salary

So Energy cares about helping the energy industry become a much more diverse and inclusive environment and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an inclusive environment for all. As an equal opportunity employer, there are also several steps we take to accommodate candidates and employees with disabilities including additional time on tests during the interview process and specialist equipment for those employees that require it.

If you are interested in finding out more please apply, make sure to complete all the questions to the best of your ability and attached an up to date version of your CV.

Closing date for applications is 21.09.2023.

Good luck!