Guider partners with global brands to implement effective programmes to help their people grow and develop. Their tailored mentoring and coaching programmes help drive internal initiatives in areas such as Diversity & Inclusion, Women in Leadership and High-Potentials.

As a Junior Programme Manager, you will report into our Head of Customer Success & Account Management. As part of the Guider customer team, we are looking for somebody who is highly organised, proactive and confident in a client facing role. This role has the scope and possibility to expand as Guider continues to grow their customer base.

We want to meet enthusiastic candidates with fresh ideas, attention to detail and the organisational skills required to manage client relationships and deliver programme activity on time and to a high standard. We’re looking for somebody who embodies our 3 core company values; attitude, ambition and accountability.

As Junior Programme Manager, you will:

• Work with CS to create a programme management plan and build programmes on the Guider platform for our customer base
• Gain a deep understanding of mentoring and peer to peer learning programmes, ensuring relevant metrics are set up to be tracked
• Coordinate with internal and external teams to ensure a flawless execution of projects
• Admin duties; ensure our CRM is kept up to date
• Liaise directly with our customers to identify and understand programme objectives
• Work closely alongside the Customer Success team who will lead on the commercial side of the project
• Manage timelines and deliverables; ensuring programmes are delivered on time and to a high standard
• Support in customer Quarterly Business Reviews, both online and in person
• Consistently communicate with our Product team to understand when deliverables will take place
• Chase on support tickets based on customer priority where programmes are impacted
• Develop a detailed project plan to track progress
• Report and escalate to management as needed
• Identify problems and delays in the programme and work with the Customer Success team to mitigate risk

Requirements:

• Focused and very organised with great attention to detail
• The ability to find innovative ways to resolve problems
• A proactive can do attitude
• Experience working in a fast paced environment
• Excellent written and verbal communication
• An energy and enthusiasm that you bring to every task

We offer:

• Hybrid working policy (3 days per week in our Shoreditch office)
• Unlimited Holiday
• Monthly and quarterly socials
• A friendly supportive team
• Personal development and learning
• Free drinks and snacks