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  • Sutton
  • fulltime
  • £39,000 a year
  • -
  • Duties:

    1. identify, troubleshoot and resolve software issues;
    2. provide technical support, offer clear instructions and guidance to beta-users, and advise them on resolving technical problems with the platform,
    3. facilitate user access to systems, ensuring proper authorisation and permissions are in place,
    4. develop user interfaces that are intuitive, user-friendly, and meet the design requirements,
    5. test and соrrесt software programs before release to ensure they are free from defects and meet functional standards,
    6. report on commonly occurring queries to the director, providing insights into underlying problems and recommending solutions, ensuring efficient problem resolution and contributing to continuous improvement initiatives,
    7. create and maintain software documentation,
    8. develop security systems and procedures to protect users from hacks and programs from viruses,
    9. ensure that code and software complies with data protection laws and security regulations

    Skills, qualifications and experience required:

    1. Bachelor's degree in Information Technology, Computer Science or equivalent,
    2. at least 3 years of experience in а similar role in edtech,
    3. strong technical troubleshooting skills and experience in IT support ticketing systems and issue tracking,
    4. attention to detail and commitment to providing high-quality support
    5. strong English, Russian

    Place of work: Sutton

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