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  • London
  • fulltime

Description

Please only apply if your happy to be based in our Camden (London) office 5-days a week and have the below experience.


About Bits:

Bits is a leading tech company headquartered in San Francisco. We specialize in developing cutting-edge software solutions for businesses in various industries. With a team of highly skilled professionals, we strive to deliver innovative and efficient solutions that help our clients achieve their goals.


About the role:

As a Customer Support Manager at Bits, you will be responsible for overseeing our customer support team and ensuring the highest level of service to our valued customers. You will play a crucial role in managing customer relationships, resolving issues, and providing guidance and support to the team. If you are a strong leader with a passion for customer satisfaction and have excellent problem-solving skills, we would love to hear from you!


Responsibilities:

  1. Manage and lead a team of customer support representatives, including hiring, training, and performance management
  2. Develop and implement customer support strategies and procedures to improve customer satisfaction
  3. Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction
  4. Monitor and evaluate team performance to identify areas for improvement and implement training and development programs
  5. Collaborate with cross-functional teams to address customer issues and improve overall customer experience
  6. Stay up-to-date with industry trends and best practices in customer support


Requirements:

  1. Previous experience in a customer support management role
  2. Proven track record of delivering excellent customer service and satisfaction
  3. Strong leadership and team management skills
  4. Excellent communication and interpersonal skills
  5. Ability to handle escalated customer issues and find effective resolutions
  6. Good problem-solving and decision-making abilities
  7. Knowledge of customer support software and tools
  8. Bachelor's degree in a relevant field is preferred


Benefits:

  1. A competitive salary
  2. Hardware of your choosing
  3. 28 holidays a year pro rata, including public holidays
  4. 28 days holidays/ year incl. UK/ England public & bank holidays
  5. Free fruit in the office
  6. Regular team meals


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