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Senior Technical Support Engineer at DevFinders

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  • Richmond
  • fulltime
  • £40,000 - £50,000 a year
  • -
  • Are you ready to elevate your career by joining an esteemed International High-Tech organization? Our client a fully-fledged MSP provider catering to the needs of some of the most renowned companies in the market and seeking a highly motivated and energetic senior Field Engineer / Onsite Engineer to join their dynamic team. This is an excellent opportunity for someone who is looking to work in a fast paced, high-energy environment and wants to grow their career.


    What’s in it for you -

    • Salary: £40,000 - £50,000 per year depending on experience
    • 40 days paid holiday annually
    • Partnership scheme where you will receive a share in the profit of the business
    • Business card for business travel

    Responsibilities:

    • Be the first point of contact for our clients, providing exceptional customer service and technical support on site.
    • Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
    • Provide customers with timely updates on cases, adhering to agreed Service Level Agreements (SLAs).
    • Escalate high-priority issues to management, ensuring prompt and effective action.
    • Complete regular tasks in line with Service Desk procedures, maintaining a high standard of service delivery.
    • Review daily priorities and take appropriate action to ensure results are achieved, demonstrating proactivity and problem-solving skills.
    • Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with customer business requirements.
    • Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.
    • Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.
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