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Field Service IT Technician at DevFinders

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  • Richmond
  • fulltime
  • £40,000 - £50,000 a year
  • -
  • Prepare to embark on an extraordinary career journey by joining an esteemed International High-Tech organization. Our client, a respected Managed Service Provider (MSP), caters to the technological needs of industry-leading companies. They seek a highly driven and technically proficient Field Engineer / Onsite Engineer to reinforce their exceptional team. This is a transformative opportunity for an enthusiastic individual seeking a fast-paced, high-performance work environment conducive to professional growth. As a Field Engineer / Onsite Engineer, you will play a pivotal role in delivering exceptional technical assistance and support to their valued clients.


    What’s in it for you -

    • Salary: £40,000 - £50,000 per year depending on experience
    • 40 days paid holiday annually
    • Partnership scheme where you will receive a share in the profit of the business.
    • Business card for business travel


    Duties will include but are not limited to -

    • Be the initial point of contact for our customers.
    • Manage incoming requests incidents/requests from the help desk.
    • Provide customers with timely updates to their cases in line with Service Level Agreements.
    • Escalate high priority issues to Line Management.
    • Complete regular tasks in line with Service Desk procedures.
    • Review daily priorities and take appropriate action to ensure results are achieved.
    • Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
    • Installing, testing, maintaining and repairing hardware and software. 
    • Documenting processes and logging tickets for open work.
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