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Team Lead, FinTech Operations EMEA at Deel

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  • UK
  • fulltime

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel's success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

The team

The Payment Operations team is responsible for initiating, liaising and completing payments globally via our global network of Banks, PSP and other platforms. The team is the key stakeholder providing Level 3 Technical support via resolving complex escalations related to Deel platform, payments, financial compliance, contracts, payroll, legal requirements etc. In this role you will be working directly with subject matter experts (SME) and with the Director of FinTech Payment Operations.

Location

You can be located anywhere in the EMEA region, the role is fully remote

What you’ll do at Deel

  • Oversee recruitment, onboarding, and training of the rapidly scaling team including architecting systems for professional development and mentorship.

  • Being responsible for leading and developing a team of FinTech Payment Operations Specialists and associates, whose main duty is FInTech Payment Operations activities.

  • Maintain direct responsibility over the performance of the team’s members, own the operational metrics and goals of the team, department SLAs, and individual goals.

  • Lead to create and improve processes, cross-company workflow plus creating and analyzing dashboards with Deel’s organizational tools.

  • Contribute to the overall department strategy, collaborate closely with the department Director and Peers to ensure that all objectives are met, you have flexibility to adjust per clients/company needs

  • Proactively review and contribute to our Payment queues by completing tasks and be a role model of productivity and efficiency to the team

  • Proactively review customer-facing issues, identify main areas of technical escalations, and work with Product and Engineering teams to drive upstream solutions and automations to optimize our processes.

Some key qualifications

  • 2+ years experience on Operations, Payments, Technical support or similar teams, preferably with a proven experience leading and scaling teams in a high-growth and high-paced environment. Familiar with a start-up environment is a plus.

  • Strong analytical skills turning data insights into projects that optimize our efficiency and productivity within the team.

  • Own and execute multiple strategic projects/programs; maintaining attention to details

  • Strong data analytics skills and experience working with Notion, JIRA, Zendesk and reporting like Looke, tableau or similar.

  • Love for processes and optimization: we need to build more processes to match our growing team, while optimizing our existing ones; you will need to be hands-on and experienced on creating efficiencies on our existing workflows

  • Solid track record of achievement - e.g. you have worked in a top tier company and/or startup, have quickly assumed more responsibilities, etc.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

  • Computer equipment applicable to your role

  • Stock grant opportunities

  • Additional perks and benefits based upon your employment status and country

  • The ability to choose where you work whether it be your home, the beach, or a WeWork

At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

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